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两个IT Support Officer职位, Sydney 和 Melbourne 各一个. Permanent role, Full Time. 如有意向请麻烦将简历Word或PDF格式, 并请在邮件标题注明应聘城市 Sydney or Melbourne 发至androidvango@gmail.com, 非诚勿扰，收齐几份后会转给招聘部门。希望有更多同胞伙伴加入公司。 西人公司，2021 Great Place To Work, 公司规模300人。已有3位IT Support Officer在职，现公司发展需要为Sydney和Melbourne各添加一位。 除了Job Description里描述的，这里强烈建议同时满足以下几点: 1. 要求英语口语听力很好，岗位会要求工作时间段内和WFM的同事进行remote troubleshooting，能够准确理解问题、需求。 2. 有当地同岗位工作经验，工作态度积极主动，能及时响应并解决office onsite & remote IT problems. 代公司HR转, Job Description如下, 以几星期后招聘网站会发出来的广告为准，大体上不会相差太多: [Job Description] This office-based role will be combination of Level 1 & 2 support coupled with hands on hardware support for the team. We are looking for an individual who is an autonomous, self-driven professional who takes pride in providing timely IT related resolutions. Role & Responsibility will include but not limited to: • Provide excellent Level 1 and Level 2 Customer Support • Act as first point of contact for IT Support on site • Manage the IT Helpdesk System to ensure timely resolution of support requests • Meet Service Level Agreements for incidents and requests • Maintain the IT asset inventory • Document IT support processes to create efficiencies • Desktop Support: Printers, Workstations, Mobile\Phone setup, Onboarding and Offboarding employees and desktop application installation. • Video Conferencing support • Network troubleshooting & support • PC supports, most PCs running Windows 10, however 5% PCs are MacBook. Ideally you will possess: • Level 1 and Level 2 IT Helpdesk Support experience with proven field support capability. • Windows 10/Office 365/Active Directory support experience • Proven hardware support experience • The ability to work in an autonomous environment • Good problem-solving skills • Strong customer focused mindset |
