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COO又要俺评估一下Cloud based Support/Help Desk Software. 一定要本土host 个人倾向JIRA Services Desk, 不知各位有什么好的建议？ Support SLA Management Multi-channel Support (Email, Phone & App) Strong Community/Portal Knowledgebase Self-Services Ticket Deflection Capture client feedback/enhancement request Good Reporting 顿首叩谢！ |
