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The key responsibilities for this role are: Operational: This role involves a deep understanding of the allocated systems and the responsibilities are the following for those systems · Incident resolution Provide third level user support, ensuring user issues are attended to according to their priority level · Managing assigned problems according to problem management process · Completion of assigned work requests · Undertake daily system administration tasks as defined by the Team Leader · Incident resolution Provide second level user support, ensuring user issues are attended to according to their priority level · Completion of assigned work requests · Undertake specialised and general testing Business Analysis: · Meet with business representatives and application developers to gather, analyse and document end user requirements · Involvement in developing functional specifications that design and document the desired outcome of system modifications · Involvement in developing technical specifications to communicate user requirements in technical terms to programmers · Keep Team Leaders aware of potential areas for product enhancement and educational requirements · Prepare and review testing documentation, particularly test scripts adhering to company best practice testing processes The skills and experience required are: Knowledge · Understanding of Insurance processes & associated business · Business knowledge Skills · Good communication skills – ability to converse with both IT and the business · Organisational skills · Ability to multi-task · Ability to manage priorities · Attention to detail · Problem solving skills · Flexible approach with the ability to work on their own or in a team · Analytical skills · Teamwork · Troubleshooting · Systematic approach to testing Experience · Experience in the insurance industry |
