用TPG网络需要waive rights under customer service guarantee???大家都是这样的吗？

捷子

家里想装unlimited internet. 收到了TPG 的邮件

‘Please be advised that we supply the service in a slightly different way than other

companies. Because of this, we require that you waive your rights under the Customer

Service Guarantee. The Customer Service Guarantee entitles you to receive compensation

in a number of circumstances, including for example, where there is a delay in installing the

service, or repairing a fault, or where we miss appointments. You are under no obligation to

consent to the waiver. However, if you do not wish to waive the Customer Service

Guarantee, we will not be able to supply you with a home phone service.

Please reply to this email if you want to still proceed with the relocation.

Please let me know if I can assist you further.

Regards,’

想问大家都是这样的吗？

jinxu_0

是的， 不然额外收钱。

不过申请TPG安装 挺快的， 2个星期就搞定了。

craigie

if you do not wish to waive the Customer Service

Guarantee, we will not be able to supply you with a home phone service。

这是为什么呢？

捷子

jinxu_0 发表于 2014-4-27 20:05
是的， 不然额外收钱。

不过申请TPG安装 挺快的， 2个星期就搞定了。

ok , 非常感谢。 那就用他们吧。

捷子

craigie 发表于 2014-4-27 20:13
if you do not wish to waive the Customer Service

Guarantee, we will not be able to supply you with ...

我就是觉得挺奇怪的， 所以来这问问

fence

不明白

GNPR

就是霸王条款，你想装，就要签协议同意出问题了不能投诉，如果不签，我就不给你提供服务。

mdlp

现在的tpg已经不如以前了速度还不如dodo 价格也没有优势
还签霸王条款。。。脑子要么坏掉了

bbcant

是霸王条款，不同意就要多付费。所以就同意了，但是so far都ok

August2010

没办法，霸王条款

JOHNNY0914

是这样没错，我当时就签了，在过几个月就合同到期，我准备换掉。