MY CREDIT CARD HAS BEEN FRAUD!!!

ivyfnm

So I have recently found an unknown transaction was made by my credit card, I called the bank and lodged a fraud case. They have stopped my current card and sent me a new one with new number. They are going to investigate the case and get back to me. It has been a week now. Does anyone know what happens if they are unable to find the root cause of the fraud, do I have to put up with the amount that was made by the hacker?

xialiaoliao

安慰一下， 赶快联系银行吧。
银行会调查， 钱会还你的。

ivyfnm

xialiaoliao 发表于 2013-10-8 16:24
安慰一下， 赶快联系银行吧。
银行会调查， 钱会还你的。

Thankyou

I have contacted them straight away after I found out. I am worry that they wont reimburse me the amount. Sometimes buying stuff online is just not SAFE.......

xialiaoliao

ivyfnm 发表于 2013-10-8 16:27
Thankyou  

I have contacted them straight away after I found out. I am worry that they wont re ...

放心， 会推给你的。
现在这年头什么都不Safe。网购还是相对Safe的。

angel@sydney

我上次也遇见过。银行先把钱退给我，然后要求扣钱的那一头提交证据。后来过了60天，那一头没有证据，这个case就close了。

双喜临门

compromised?

kce

happened to mine too years ago, don't know how they did it. but no one care to find out how, they just reimburse me....

solid

angel@sydney 发表于 2013-10-8 16:39
我上次也遇见过。银行先把钱退给我，然后要求扣钱的那一头提交证据。后来过了60天，那一头没有证据，这个ca ...

请问一下，银行怎么把钱退回来的？因为我前几天信用卡也被盗用了，已经停卡，银行也说去调查了，被盗用的交易在信用卡里本来就是欠着钱的，是不是我先不用还这笔钱，一直等银行回复呢？多谢！

golden100

这是银行的事情

bluesknight

放心吧。只要确认是fraud，肯定会退回来的。其实银行也没损失，因为信用卡交易结算要时间的，钱还没有真正过到对方帐上，吃亏的是对方商家而已。我的信用卡被盗用过两次，这里要赞一下CBA，每次都是刚发生可疑交易没多久，我自己还没发现，CBA的电话就打来了，然后直接销卡寄新卡。

gifox

solid 发表于 2013-10-8 20:04
请问一下，银行怎么把钱退回来的？因为我前几天信用卡也被盗用了，已经停卡，银行也说去调查了，被盗用的 ...

我没有记错你要垫上。调查过程时间很久的。

hyue68

小心使用

yunkies

我都被剪过两次卡了。。。放心吧 银行会把钱退给你的

angel@sydney

gifox 发表于 2013-10-8 20:38
我没有记错你要垫上。调查过程时间很久的。

我是westpac的，我老公一年前在海外授权的3500刀的一张消费单又被刷了一次，他去银行要求调查，银行先算对方的错。我们暂时不用还，然后银行给我们的信用卡里多放了3500的额度。30天后，发了信说交易取消，如果再过60天对方没有异议就结束。我当即查账，那比消费记录已经没了，额度也还原了。

ivyfnm

xialiaoliao 发表于 2013-10-8 16:29
放心， 会推给你的。
现在这年头什么都不Safe。网购还是相对Safe的。

Thanks!!!
Hopefully yes they get back to me the soonest....

ivyfnm

angel@sydney 发表于 2013-10-8 16:39
我上次也遇见过。银行先把钱退给我，然后要求扣钱的那一头提交证据。后来过了60天，那一头没有证据，这个ca ...

Thanks for telling me that! I cant believe it happened to so many people....

ivyfnm

kce 发表于 2013-10-8 19:52
happened to mine too years ago, don't know how they did it. but no one care to find out how, they ju ...

l shall call the bank again to find out about my reimbursement ...

ivyfnm

solid 发表于 2013-10-8 20:04
请问一下，银行怎么把钱退回来的？因为我前几天信用卡也被盗用了，已经停卡，银行也说去调查了，被盗用的 ...

I leave whats owing in the credit card as how it was when I found out the fraud. I think better call the bank to follow up before doing any further transactions.

ivyfnm

angel@sydney 发表于 2013-10-9 08:34
我是westpac的，我老公一年前在海外授权的3500刀的一张消费单又被刷了一次，他去银行要求调查，银行先算 ...

Thanks for sharing your experience!!! I must contact the bank asap !!!

李十三

我做商家就遇到過。損失的不是卡主，也不是銀行，而是商家。小商家其實最無耐。消費者有法律，政府幫助，大商家自有法律團隊，小商家兩頭受壓

JENNYZHANG

我有个同事被盗了几千块，她去投诉，银行不认，后来有人出主意去银行facebook留言，马上神回复，后来还她钱了。

eyes

最近也刚遭遇这事。

头天晚上还查过信用卡账户，正常。第二天一早，LG接到银行电话，说信用卡被盗用，是在美国Walmart实体店刷卡消费的，说短时间内被盗用了3次共600多块，已经登记了，会返还的。

发了新卡以后，看新卡帐户盗用的三笔记录还在，refund没看见，新出的账单也包含了那600多。打电话给Bankwest，说refund流程大概要6-8周，如果先把那600多也还了，到时候refund进来，信用卡账户额度就会多出来。如果不还那600多，到时候产生利息，银行也会计算并且refund的。

但是为了避免利息计算误差，觉得还是先还了。

hjx1000

ivyfnm

I have received the new card and the bank as refund the fraud amount to me already :) Happy :)

Midnight

还有这样的事情

狗头君

多少钱啊？做生意的最惨啊

ivyfnm

狗头君 发表于 2013-10-15 14:45
多少钱啊？做生意的最惨啊

Small amount, only $90, luckily I called the bank immediately. I have lodged a fraud case, and left it in their good hands. Thank God they have given me the $90 back.

狗头君

ivyfnm 发表于 2013-10-15 14:47
Small amount, only $90, luckily I called the bank immediately. I have lodged a fraud case, and lef ...

pingpongping

看来返款速度不错啊。我今天打电话report double charge的事儿，信用卡公司说lodge an investigation for me, may wait for 90 days to know the result.

唉，不同rp啊。

水冗

JENNYZHANG 发表于 2013-10-9 09:59
我有个同事被盗了几千块，她去投诉，银行不认，后来有人出主意去银行facebook留言，马上神回复，后来还她钱 ...

好主意