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[VIC/TAS] Customer service manager required [复制链接]

发表于 2013-2-25 15:30 |显示全部楼层
此文章由 victor_zhou 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 victor_zhou 所有!转贴必须注明作者、出处和本声明,并保持内容完整
本帖最后由 victor_zhou 于 2013-12-13 16:38 编辑

National Solar distribution and project company recruit Customer service manager based in Melbourne.

Position:  Customer service manager

Location: Melbourne

Salary: 50000-60000

Responsibility:

Develop and implement customer service standard for customer service team (customers contact center)
Develop and management of customer satisfactory programs within company
Managing and directing customer service staffs to provide efficiency and excellence service
Assist customer service team recruitment
Carry out regular audits on customer service and give feedback to cutomer service team and company management
Planning and implementing after-sales services standard to follow up customer satisfaction, ensure performance of equipment purchased, and modify and improve services provided
Regular training to customer service team, update relevant policy and service feedback from clients
Provide feedback to sales team in regards to the customer service issues
Liaising with manufactory service center (Both overseas and Austrlian) to provide customer feedback for equipment purchased and after sales provided


Skills required:

Fluent in English and Chinese
Excellent communication skills
Relevant working experience required (in Solar industry)


Any one interested, Please send your resume to Melbourne@powerarksolar.com.au
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发表于 2013-3-5 11:35 |显示全部楼层
此文章由 lggod 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 lggod 所有!转贴必须注明作者、出处和本声明,并保持内容完整
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