可恶的TPG， 气死我了

唧唧复唧唧

去年11月， 俺的地址终于有了ADSL2 的port的，异常兴奋，果断地从adsl 1转成了ADSL2， 并且付了79.95的setup fee。

当时说好是6个月的。

结果，现在俺想要relocate， TPG死活说俺是18月的，如果要relocation ，要支付300多大洋，俺打了几个电话，并且把当时的email都发给tpg了，他们还是不承认。气死人了

现在想问问各位TZ有什么好办法， 或者怎么complain.

唧唧复唧唧

Dear Customer,

Thank you for your interest in changing your plan to ADSL2+ bundled with TPG Home Phone.

We are sure you will enjoy our great Home Phone rates!

What happens next?

For your change of plan to proceed, we will require some details from you.


Once you have replied back to this email with the required information, we will submit your change of plan request.


In order to be able to provide ADSL2+ bundled with TPG Home Phone, due to reasons outside of TPG’s control, cancellation of your existing ADSL2+ service will be required first. Unfortunately a fast “churn” process from ADSL2+ to the service bundled with Home Phone has yet to be established.

Once the change of plan is submitted, you will receive an email confirmation and will be asked to follow a link where you will need to agree and acknowledge the 10 to 20 business day internet downtime and the Customer Service Guarantee (CSG) waiver.


By agreeing to the CSG waiver, you are waiving your rights and protections under the CSG and are not able to make a claim against TPG for compensation in connection with the TPG Voice service that you have acquired. TPG asks you to waive your rights under the Customer Service Guarantee in exchange to receive significant benefits such as low line rental and low call costs.


Once you have accepted these terms, we will organize for your current ADSL2+ account to be cancelled which means your internet service will be disconnected. Cancellation will take approximately 3-5 working days to process and you will be able to nominate the day for this to happen.


Once cancellation is complete, we will proceed with the reconnection of your ADSL2+ and TPG Home Phone service. This will take approximately 10-20 working days.


Your TPG Home Phone Number
Option 1: Porting your existing Home Phone Number

You may choose to port your current phone number. Once ADSL2+ is reconnected, an additional 3 to 4 working days will apply. Please do not cancel your phone service while porting is in progress.

While your number is being ported:

    You can make outgoing calls, however TPG will bill you for all call usages.

    All incoming calls to your number will be diverted to the TPG Voice Mail system for your retrieval. Please see ‘Phone Number and Porting’ for more details at http://www.tpg.com.au/homephone/FAQ.php

Option 2: New TPG Home Phone number

If you don’t wish to keep your existing number, you may choose to get a new TPG Home Phone number.
It is very important that you do not cancel your phone service while your Change of Plan is in progress.

Your New TPG Home Phone service will be activated at the same time as your ADSL2+. You will be able to make outgoing and incoming calls immediately. You will receive a confirmation email advising you of your new TPG Home Phone number.

Change of plan fee

A change of plan fee and new contract term will apply. Please see below for more details.




       

Inside
Contract
       

Outside Contract
       

Contract
Restart

ADSL2+ to
ADSL2+ with TPG Home Phone
       

$139.95
(less than 6 months)^
       

$79.95
       

Yes
(6 months)

$79.95
(6 months or more)~


^ You have been on your current plan (Monthly Charge) for less than 6 months.
~ You have been on your current plan (Monthly Charge) for 6 months or more than 6 months.



这是当时tpg发给我的email。

something110

找一下当时的合同，如果找不到了，找一下当时TPG Charge 你钱的当月的银行的Statement，email给他们

唧唧复唧唧

something110 发表于 2012-12-23 18:49
找一下当时的合同，如果找不到了，找一下当时TPG Charge 你钱的当月的银行的Statement，email给他们 ...

俺已经发了email。可是他们就是不认。

lazysnail

是因为你把家里电话一起捆绑的缘故吗?

唧唧复唧唧

home phone的setupfee 也付了好像是20刀

TtiGeR

投诉到TIO吧，TPG就是个不守信用的公司，用它就是要有早晚被气死的勇气。