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Technical Support Consultant
What you'll be doing:
• Act as named point of contact to provide consultative technical support.
• Build technical/functional relationships with customers through phone, email, and in person visits.
• Collaborate with internal teams to drive prioritization, analysis and resolution of complex technical issues, resulting in the highest level of customer satisfaction.
• Provide regular updates on issue resolution status to clients.
• Consult with clients to understand strategic ad serving requirements and make operational recommendations.
• Deliver customer training and solution updates as necessary.
• Contribute to knowledge base, documentation, and support ticket systems.
What you'll need:
• BA/BS degree preferred with a strong academic record.
• At least 3-5 years client-facing experience, ideally in ad technology / operations.
• Knowledge of XML, HTML/JavaScript, Flash, ActionScript 3.0, SQL and experience troubleshooting client technical issues.
• Proven background building deep and enduring relationships with complex clients in an account management or consultative sales organization.
• Must be detail-oriented, highly organized and able to thrive in a fast-paced startup environment.
• Demonstrated creative problem-solving approach and strong analytical skills.
We’re looking for candidates who have strong communication skills and the ability to communicate to all levels within the organization (inc C level) . A positive attitude and unbounded enthusiasm, with a proactive approach to customer service is essential. Couple this with a capacity for juggling multiple projects and priorities simultaneously and a passion for all things the company are vital attributes for this role. |
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跌跌撞撞HPT一次通过，喜一个！ (2006-11-10) fantergaruo 
发表于 2012-3-16 14:05
