[好工推荐]Office Services Executive 悉尼公司内部机会

jiwen629

Office Services Executive - Sydney
(Closing Date: 6 June 2011)

Applications are invited from suitably qualified candidates for the role of Office Services Executive. This position will be responsible for the overall management and operational support of FXGS Office Services and FXA Office Services Select client accounts in the achievement of the account strategic and operational objectives.

This role will be based in Sydney and report to the Office Services Centre Team Leader.


Key Tasks and Responsibilities Include:
•        Monitoring XSM Alerts
•        Customer Satisfaction Survey Process
•        Achievement of Service Level objectives
•        Support initial project implementation with Sales & DMSI
•        Customer Relationship Management
•        Identify additional opportunities for Xerox solutions
•        Management of on-site DocuCare employees
•        Develop operational reporting
•        Identify process improvement opportunities using quality tools
•        Maintain and manage the required processes supporting service delivery in allocated XOS/Fleet contracts (e.g. Move, Add, Change, Delete)
•        Develop a regular Account review communications strategy in conjunction with FXGS Sales
•        Manage and organise training on new products and tools for the customer post implementation
•        Monitor the performance of contracted service providers in the delivery of services to FXGS clients, including consolidation of 3rd party billing
•        Escalation point for Office Services Centre team for all account fleet management issues, and manage onsite staff. Provide advice or information to internal or external customers

Applicants will need:
•        Min of 1 year Operational experience in FXGS or similar services organisation
•        Exceptional planning, organising and analytical skills
•        Strong business and financial acumen and the ability to work with financial tools
•        PC skills (MS Word, Excel, PowerPoint, Outlook)
•        Excellent Customer relationship skills and the ability to deal positively with difficult situations
•        Ability to deliver results under pressure
•        Demonstrated leadership qualities and self motivated
•        Excellent communication skills, written and verbal

有兴趣的PM我