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计划是去年TPG 的49.99 （90+90） 加上$1 电话租借费+ 10刀 最低消费。
好久不写英文了，在whirlpool发了个贴，也懒的再打遍中文了，因为英文退步，写了有点多了。。。。如果有同样计划注意下啦。。。。
警告结束，原来是接线生火星了。。。。很抱歉误导大家，我也是被TPG误导的。。。。
AS ------------------------>Hi TPG Undefined,
We apologize for the troubles that you experienced. Please be advised that TPG does not tolerate such acts and for us to investigate on this matter, kindly send in your details to forum_admin@tpg.com.au.
It's good TPG admits there is no such thing, looks like I am misleading the public lol.
but why am I given the wrong information over the TPG call centre? The operator didn't get it? so she tried to say these in a simple way just to get rid of me?
I don't know if I am out of touch with the real world, just to warn those TPG users if the same situation applies.
Last year , I signed up with TPG for the 49.99 plan (90+90) bundled with TPG homephone Service ( $1 Line Rental + $10 minimum call spend), If anyone still remember the plan. With TPG's famous installation, of course it took about a month to be completed, they told me to stay at home for the technician to come, but twice, no one showed up. (Meaning I had to take 2 days off work for nothing.)
I complained and complained but TPG only blamed the technician (Telstra). But anyway, problem solved, The Tpg customer service supervisor called me many times for solving the problem, I was glad to see that TPG was improving on its poor service, and I was also given a month free for covering the cost.
I recommended TPG to my mates who didn't really wanna join TPG at that time, I was also happy with the speed ( I live 3.8 KM from the port). Until I checked my homephone bill yesterday.
While signing up the contract , I was advised by the operator that $10 minimun phone calls means I have to pay $10 to TPG even I make less calls. Of course I accepted for the common sense. I knew there is no free meal such as $1 line rental, TPG is not an NPO. But I didn't realise then there'll be a penalty if you can't actually make 10 dollars worths of phone calls.
Cos I have the big cap for my mobile plan, I never really use the homephone to make calls, I kept it there for my family to contact me when my mobile is off at night.
I thought I would be paying $10 every month cos I am not exceeding the limit, but I was wrong.
TPG charged me $10 Plus the addition phone calls I made.
I rang TPG today ,and their explaination is that's the contract. $10 will be charged as a penalty at all time if you don't exceed the limit. Plus addtional call charges.
Ok, I got it. Maybe I should be very careful to read contract conditions, I'm fed up with gathering the evidence to deal with TPG for misleading, s52 , something like that. All I know is that:
If I make $11 worths of phone calls, I'll pay $11 !
If I make $9 worths of phone calls, I'll pay $19 !
Maybe I am a little bit slow, many of you realised it long time ago, but to those didn't know about this and still on this old plan, making less than $10 phone calls, either you make it above $10 or to change your plan to the new one (umlimited plan).
it's just about a couple of dollars we don't really care, I just don't like the way how they operate this plan, but at lease it's cheap. You know what I mean.
[ 本帖最后由 kenthevk 于 2011-3-29 19:25 编辑 ] |
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两个人的欧洲---荷兰，法国，意大利，瑞士，迪拜，缓慢更新中........... (2011-6-28) jgz1918 
发表于 2011-3-29 14:39
标题党！！！
