求助： 收到Optus 天价手机数据漫游帐单

Bourke

有谁碰到Optus 天价手机数据漫游帐单？最近回国，Iphone 漫游，没想到在我印象里没用手机上网。现收到一帐单，除漫洲话费外，有近2000的数据漫游费，询问其它朋友都有说，Iphone 不上网都有数据费。我一朋友愤然要求他们将数据口关闭。我觉我这是上一大当，我并没要求开通国际数据漫游服务，并未意识到会有这天价话费。我是几年前要求开通的是话费漫游，后换Iphone也没在意，不想中招。这Optus也是阴得很，未给任何信息关于数据漫游。
有谁碰到过，给支个招，估计我得与他们开打官司了。
有Iphone也千万给数据漫游这功能关闭，以免中陷阱。

[ 本帖最后由 Bourke 于 2010-5-11 22:07 编辑 ]

idog8818

我直接把数据都关了。老子不用网络了，只打电话...要上网在家,在公司用无线.我让你乱收!!!...(paopaobing(32))

夢回唐朝

你不是一个人!

Bourke

原帖由 夢回唐朝 于 2010-5-6 16:44 发表
你不是一个人!

有上过Optus 或 其它电话公司当的都到这里报到一下吧！

猪有一头梦想

关注

夢回唐朝

搜搜坛子里的贴子把，目前记录是７千多刀，lz多少

夢回唐朝

http://www.oursteps.com.au/bbs/v ... &extra=page%3D2
７千刀的贴子，另一个５千刀的连接在贴子里，参考一下吧

stumbby

If you enable international roaming I believe your data roaming will on automatically coz your telco has no control over the services provided by foreign providers.

As for iPhone incur net usage even when you are not using it, where did you heard that bullshit from? If your push function is off, the only time iPhone may access the net is 1, when you are charging, 2, and your wifi is on, 3 and your safari was open before you put it to standby, if all 3 are true, then iPhone will update its internet filter database.

As for the charge, I can not think up a reason that you can use to avoid it coz the usages are already measured and cost past by the chinese telco to optus. Although you may argue your case that you didn't know international data roaming is on for a discount of the bill, which will be you pay between 10-20% of the actual bill. This is the most likely outcome.

xm2w

回国的时候不要用澳洲的卡

背包客

原来我也中招了，可以肯定是Iphone的问题，刚才查了一下Usage, Iphone每半个小时左右一个数据包，0.02MB，我用的3 prepaide, charge我1c到2c不等。我还奇怪上次去西澳怎么那么快的话费就没了。

Bourke

原帖由 夢回唐朝 于 2010-5-6 17:03 发表
搜搜坛子里的贴子把，目前记录是７千多刀，lz多少

2000多，这7000多的最后怎么处理呢？

stumbby

Turn your push OFF.

噜噜兔

原帖由 Bourke 于 2010-5-6 16:31 发表
有谁碰到Optus 天价手机数据漫游帐单？最近回国，Iphone 漫游，没想到在我印象里没用手机上网，但数据游是开通的。现收到一帐单，除漫洲话费外，有近2000的数据漫游费，询问其它朋友都有说，Iphone 不上网都有数据费 ...

去联系TIO吧，Optus是大公司，会通情达理的。http://www.tio.com.au/ 我老板以前有过6000多的bill，后来也给免掉了。找TIO时要坚持你没有用过internet呦（你自己也要确实没有用过才可以）。

我遇到TPG mobile的问题，人家TPG小公司根本不理你。我等TIO裁决的。

neilxiong

又一个耍酷中刀的？

背包客

经过三个多小时的监测，初步断定是内置GPS.
我在关掉数据漫游的情况下账单仍然增加新的纪录，关掉定位服务以后账单不变了。

zhangxinhao

回国漫游最好就换手机。IPHONE太复杂。

Bourke

查了一下，现在在采取下一步行动前，有以下机构可投诉。
http://www.tio.com.au/
http://www.accc.gov.au/content/index.phtml/itemId/54217
http://www.consumer.vic.gov.au/

我匆忙间在线就将complain提交给TIO。 不知是否太匆忙，有否照顾不到的语句。不知 13#楼主 等TIO的回复多久了？

Bourke

与optus两次电话交锋，语气强硬，终于把这个问题搞定了。可能是Optus 是个大公司，不想弄得满城风雨。也可能是我为Optus 当了多年的送子文，他们对我较仁慈。
但电话中说所有的转成 Credit, 但从邮件中看是给我全免了。 我的不是直接扣款帐单，我只付了话单部分。数据部分并未给他们。
邮件中好象没让我再交，列位帮我仔细看一下，是否是这样的意思？


Complaint Driver:
- Customer disputing all data roaming charges incurred through iPhone
Complaint Resolution:
- Claims only used iPhone for calls and does not have any applications set up that use data
- States that used laptop overseas and connected to broadband using this.
- Advised that data has been used through iPhone and charges are validly billed, however cannot advise specifically what data has been used
- Advised several applications such as email will automatically update and use data
- Suggested going to Apple store for advice on what could be using data
- Have agreed as once off goodwill to waive all disputed data roaming charges- total credit $
- Advised remaining balance owing $
- Have deactivated international roaming as per customer request
- Have emailed notes as confirmation.
TIO Complaint Level: Level 1
TIO Reference:
COM#:
Credit Applied: $
Complaint Resolved: Y/
FS Status: Collections may resume: Y
Mercantile recovery fee to be waived: NA

Thank you once again for taking the time to raise these concerns. If you would like to discuss this matter further, please call me  or leave a voicemail message advising of an alternate contact number.

Yours sincerely

taoyuan

原帖由 背包客 于 2010-5-6 17:26 发表
原来我也中招了，可以肯定是Iphone的问题，刚才查了一下Usage, Iphone每半个小时左右一个数据包，0.02MB，我用的3 prepaide, charge我1c到2c不等。我还奇怪上次去西澳怎么那么快的话费就没了。

看这里
http://personal.optus.com.au/web ... m&site=personal

GPRS rate: $0.20 per 10KB

是不是这么算的？
0.02MB : 20/10*0.2=$0.4
每天就是0.4*2*24=＄19.2
30天就是19.2*30=＄576。

那也不够$2000？

tigerszheng

原帖由 taoyuan 于 2010-5-12 09:30 发表



看这里
http://personal.optus.com.au/web ... m&site=personal

GPRS rate: $0.20 per  ...

apole store 也会产生流量的。

jerryclark

这里还有一个1万的iphone帐单

http://www.oursteps.com.au/bbs/v ... &extra=page%3D1