Business Systems Support Analyst

aruba

The key responsibilities for this role are:

Operational:

This role involves a deep understanding of the allocated systems and the responsibilities are the following for those systems
· Incident resolution Provide third level user support, ensuring user issues are attended to according to their priority level
· Managing assigned problems according to problem management process
· Completion of assigned work requests
· Undertake daily system administration tasks as defined by the Team Leader
· Incident resolution Provide second level user support, ensuring user issues are attended to according to their priority level
· Completion of assigned work requests
· Undertake specialised and general testing

Business Analysis:

· Meet with business representatives and application developers to gather, analyse and document end user requirements
· Involvement in developing functional specifications that design and document the desired outcome of system modifications
· Involvement in developing technical specifications to communicate user requirements in technical terms to programmers
· Keep Team Leaders aware of potential areas for product enhancement and educational requirements
· Prepare and review testing documentation, particularly test scripts adhering to company best practice testing processes

The skills and experience required are:

Knowledge
· Understanding of Insurance processes & associated business
· Business knowledge

Skills
· Good communication skills – ability to converse with both IT and the business
· Organisational skills
· Ability to multi-task
· Ability to manage priorities
· Attention to detail
· Problem solving skills
· Flexible approach with the ability to work on their own or in a team
· Analytical skills
· Teamwork
· Troubleshooting
· Systematic approach to testing

Experience
· Experience in the insurance industry