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It is share that you blame this to Australian Post! It is your responsibility to deliver the product to buyers, regardless you have tracking numbers or not. It is real amateur and irresponsibility to tell buy to take the risk and mistake you made.
I will not accept this the mail is lost and Blackhawk is with zero responsibility. I will escalate this to Stewart Rigby, Australia Office Managing director if you don’t provide a better solution. I will further to report this drama to your head office leadership team, Talbott Roche, the CEO and President and Bill Tauscher Executive Chairman.
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