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花了100元安装费申请TPG的网络，等了整整21天，中间不停的电话邮件催，才勉强赶到12月31号下午来装线。下午2点半给TPG打电话，TPG说5点才能active，让我5点以后再打电话。下午4点半来电说装好了，让我查收电子邮件，等了半天也没收到什么电子邮件，又打电话去问，结果TPG说先测试一下信号，然后告知对不起，信号没连到你屋里就，你再花60请另外一个人跳线吧，否则自行解决，而且现在时间已经太晚，想找人跳线等过了新年吧。。。最后祝我新年快乐。
以下是TPG发来的电子邮件，大意就是你付钱要装的网络我们已经装到你住的大楼了，但是你花的钱不包括把线路跳到你家，原因是你原来连过的网络把线占着呢，不论原来用的服务是断了还是还没断，你都地再花钱请人跳线。
This is to inform you that your ADSL2+ with Home Phone service has been installed at the MDF (Main Distribution Frame) cabinet in your apartment complex. Dial tone and service continuity has been tested/proven at your MDF on Vertical A Pair 123 and it was tagged with your unit's address.
The technician who conducted the service installation at your MDF reported that your pair of wiring/connection cables on your side of the MDF from your home unit is either missing or not available or could be occupied/in use by an existing service (either active or inactive).
If you are getting a dial tone and getting operator voice messages when trying to dial out, it means that your home unit still uses the existing cabling of your previous telephone service in your location whether active or inactive. Since your cables are associated to a service whether active or inactive, you will need to get a private/licensed technician at your expense (as stated on TPG Terms & Service Condition) to disconnect your cable's current association to that service from your side of the MDF and connect it to the above given vertical pair for you to be able to use the TPG service.
If your home unit previously have a working telephone line service that is currently inactive then you will need to get a private technician to disconnect your home unit's line connection from it's associated Vertical pair at the MDF and to be connected to the above given Vertical Pair for this service to work from your end as this is still part of an internal wiring issue.
If you have a working telephone service from a different provider and you have not nominated your active service number to be ported in to TPG then your current active telephone will need to have a private technician to install another set of phone sockets and line system to accommodate the new TPG ADSL2+ with Home Phone service as a separate telephone service along side the active telephone service you already have.
You need to rectify any missing connection from the home unit to the MDF as it is now an internal wiring issue and is within your boundary of responsibility as stated on TPG's Service Description and Terms:
2.6. TPG is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this.
Please refer to the link http://www.tpg.com.au/terms_conditions/ull_no_voip.php for your reference.
You have the following option to rectify any MDF issue:
Contact a licensed technician and request him to jumper your line from your MDF to your unit's line.
In case you cannot contact a local/private technician, you may contact TPG and request for a technician on site to cross your boundary of responsibility and do the MDF jumpering task. Please note that for TPG technician to do the job, there will be a fee of $59.99 as indicated on the TPG website. (http://www.tpg.com.au/products_s ... dditionalprices.php)
Should you have any inquiries regarding your account or your ADSL service please feel free to contact TPG Helpdesk at 13 14 23 |
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[往事如锋] 树 （坑已填毕，长文慎入） (2011-5-17) amon54 
楼主:vking
发表于 2012-12-18 21:48
