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I have this issue with Optus NBN service. Last weekend Optus changed its International route from Pacnet to Singtel. Due to this change, all Optus Customers will experience high latency and huge packets loss regarding the connection to East Asia Region (Particularly China Mainland).
Since the fundamental issue is the gateway bandwidth is highly limited or congested between Singtel and China Unicom(AS4837/AS4808) as well as China Mobile(AS9808). Singtel/Optus Customers would not experience this connection difficulty if they connect to most servers hosted in China Telecom network(AS4134).
For connection to and from other nations in East Asia Region, I haven't test it. If you can provide hostnames or ip address of the destination countries/server, I can have a test before my Optus NBN service been cancelled soon.
Basically I noticed this huge problem in Optus network since last Saturday, and I called Optus several times early this week across different departments and they all unable to help me with this issue. I just installed my Optus broadband on 7th May, three weeks after the service activation, the broadband become awful.
Generally speaking, Optus Technical Support Team told me the change of international transit provider is solely a "Business Executive Decision" and non of them working at help desk can resolve the issue. Gentlemen in Optus Technical Support Line asked me to hang up the call for the reason "this is not a problem that can be fixed over the phone". I have asked them to provide me a direct email address of optus technical support centre that I can send the ping tests and trace-route results to them to have a look. Gentlemen also advised me that there is no any other communication method other than phone support even this is a matter that cannot resolved over the phone, meanwhile he also advised me that this issue cannot be escalated for further investigation because no one else report the service difficulty regarding the connection issue to East Asia Region. Optus told me that there is no sufficient evidence to support the potential escalation and no further investigation would be made unless there are significant number of customers across our nation call them to report similar issue. But who have time to sit there making phone call to Optus to discuss an issue than cannot be fixed over the phone?
I was referred to Optus Retention Team, asked me to pay $190 cancellation fee to cancel the service. |
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【那些年的潮流】从03年到13年，人生有多少个十年？50+照片回顾走过的路！感恩惜福！ (2013-3-23) 苏果 
楼主:qingl001
发表于 2015-5-28 22:04
，真心受不了它家。
