求助，新搬进公寓通网，网络公司说我没铜线要加钱装线

夕子非鱼

请教各位，最近搬家住进公寓选了Tangerine的nbn plan，过了两天他们发邮件跟我说我公寓没有copper line：“NBN records show that your property does not have a copper line available on site”，要重新连一根线从地下室到我家，收我300刀。请问一下有人知道这是怎么回事，公寓不应该建的时候就铺好线吗，感谢

这是Tangerine发给我的邮件：

Important Details about your NBN Order

Thank you for your recent order for an NBN Connection.

As your property is serviced by FTTB (fibre to the Basement) technology there is some important information you must read in this email.

NBN records show that your property does not have a copper line available on site. As this NBN Connection type specifically runs through the copper, the NBN technician may need to install a new line from the basement to your unit/property to get you connected. The New Line Connection fee is $300 inc. GST.

Often times, the NBN technician finds an available copper line and uses that to connect to the unit. In those cases, the fee would not be applicable. However, if not, the fee would apply and may reflect on your next invoice.

Please advise if you wish to proceed by responding to this email as the order will not progress if you do not accept the possible charges if applicable. If we do not receive any response from you within 2 weeks from the day that you have signed up, your order will be cancelled.

If you have concerns regarding this, please speak with our team at 1800 211 112 or reply to this email.
Your Connection Information
NBN Service Address
43 HERSCHEL  STREET, BRISBANE CITY, QLD, 4000
Connection Type
12, FTTB (VDSL)
NBN Speed Plan & Data
nbn50/20

Hetbert

所有NBN用户都缴的，除了最早的光纤NBN。

那个may是可能的情况，不特指你家。

如果是租客，这个钱应该房东出的。

kongbaoyu

昆士兰的不清楚，我们维州的都是接到家里的

civ

原来没有电话线吗?

dafa

公寓第一次装的确是300块
楼主可以考虑无线的宽带

alphabeta

写的是may啊，如果确定了之前没连过，可以问问房东这费用怎么处理，另外可以问问宽带公司是不是连了这次后下次新租客申请连的话就不用交这费了？如果是一次性收费，是个说服房东来付的好依据，如果每次都得交，还是考虑自己出了或者改用无线吧

夕子非鱼

谢谢大家，打电话问了Tangerine的客服，帮我查了说系统显示我的地址没有copper line，要出这个钱才能装，后来打电话到belong和superloop问，这两家帮我查过了都说不需要.. 现在换成superloop了。