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Meter taps
You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.
If you also have a regular tap near your meter, you can use it to access water.
Meter tap image
The meter tap controls the water supply to your property. It's not a standard garden tap.
Who's responsible for what?
We own and maintain the large pipes (mains) in the street and the water meter at your property.
The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.
Who can fix the meter tap?
Licensed plumbers can repair the meter tap at your cost. However, as a free service, we'll fix the tap for you within 10 working days - usually within five days.
13 20 90 to request this service.
How can you get your meter fixed quickly?
We provide an express meter tap repair service for just $99 (including GST).
From 7 am to 5 pm, we’ll come in three hours. If you call after 5 pm, we’ll do the repair between 7 and 10 am the next day.
13 20 90 to report the fault and request “express service”.
We'll add the $99 fee to your next water bill.
If the meter tap and pipe near it has been damaged, eg run over, hit by a lawn mower or vandalised, we may charge you extra to fix it.
Please read our Responsibilities of connected customers policy to find out more. |
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发表于 2019-1-21 09:33
