eCommerce Customer Service $35k-$45k plus bonus, Southeast

mudpath

The role as eCommerce Customer Service

MudPath Pty Ltd is an eCommerce company specialised in outdoor gears. we are opening a new role for someone who is happy at keeping customers happy.
Your new role will involve:
Confidently manage sales leads through phone, email, live    chat, and social media
Answer and follow up on customer queries regarding orders, exchanges and returns
Responding to email and web-based queries from businesses and consumers
Administering our member rewards program
Entering invoices and following up outstanding payments
Coordinate with our warehouse and suppliers on the dispatching of orders
Report to management on outstanding service issues and areas for improvement
Some office management and task coordination duties

To be considered for this opportunity you will need:
Proficiency with Mandarin
Customer service / account management experience - preferably in a B2C environment
Confident and professional communication skills - on the phone and written
Ability to multitask many tasks and ensure all open issues are closed
Proficiency with online customer service tools and eCommerce platforms will be valued
An ability to work autonomously and in a team
A proactive, self-driven personality and a can-do attitude!
A desire to make a difference and be part of something big
Genuine interest in outdoor activities
Salary is $35k-45k pa (depending on experience and skills plus performance bonus )
Our culture is friendly, customer focused.You need to have a strong work ethic, be reliable and love talking to people.
This is a fantastic opportunity to join a growing business and drive your career forward.

Email your resume to mannaustralia@hotmail.com

zxie8

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