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The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
这是给做IT的的一种管理模式规范 |
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