澳洲 PayPal 和 AUSPOST 谁更烂? (声讨 PayPal 续三)

antique

敬请斑竹别搬家. 我喜欢呆在色影版. 这里的同志, 不是阔少,就是富婆, 加起分来不手抖.
跟斑竹开个玩笑. 加不加分都欢迎.

上接: http://www.oursteps.com.au/bbs/f ... &fromuid=130761

US一卖家寄了个镜头. 当我去邮局领时,发现破包. 一角憋了,包的1/5到1/4范围变形. 我要求当面拆包, 邮局的人同意作证.取出镜头,这卖家更过分,连螺丝都少了一个.我和邮局的人翻遍了内包装,也没找到. 我赶紧检查玻璃,先卸滤镜,宁了半天,弄不下来.玩过哈苏的都知道screw-in,这家伙是直上直下, 定睛一看, 滤镜接口是变型的. 不像是摔的. 很可能是 pre-exist. 当然我不能对邮局说这. 接下来检 查前片, 有一coating defect, size 4mm x 1mm, and a couple of pin-head dots (both permanent). 很少见, 长方形的. 后组有 clean marks (removable, so I don't care). 螺丝不是大事, 但样子非常难看, 金属片上翻, 镜筒上像开了个口子. 内有一张便条, 留言给我, 那纸条有干了的水渍痕迹. 我立刻眼睛一亮. 我当时非常清楚我是坚定站在卖家一边的, 尽管我高度怀疑卖家诚信. 我马上叫邮局的人取证, 我要拍照 (我有破包的经验, 邮局拒保).  邮局的人闪开了, 她不愿被拍. 我叫来3个staff, took down their name and staff number. They all agreed to work as my witness. I refused to take the lens back hom and left it in local post office and lodged  a claim on site.

I informed the seller through ebay message system without delay, and lodged a claim at Paypal. After that, it was long long time to wait. No response from post office, nor from Paypal. I called post office to follow up my claim everyday, but Auspost seems a top gun (太极高手) too. Auspost told that waiting period was at least 60 days.

Everyone knows that Paypal's claim period is 45 days. Please tell me what should I do in this situation. I sent email to Paypal and told them the feedback from Auspost. I particularly reminded Paypal of my past experience, Aupost denied claim. No response!

A month later, the seller (don't know who advised the seller) suddenly sent me a form, authorizing me to claim insurance. I didn't know it was a TRAP! I signed it. It seems that Paypal got a good solution at last minute. Paypal immediately made its decision without any discussing with me. Not in favour of me, because I can claim insurance from Auspost. Even Paypal was not aware of the fact that the seller only partially insuranced, only $800, not full amount! That is our Paypal who is making decision even without diligence check.

I had no other choice, because there was no appeal process at that time. It is a final decision. I contacted US ebay through on-line chat. US Ebay staff sounds like more professional than Aussie colleague. She comforted me by telling me the seller's record was sound and he was willing to make up for the gap. Of cource he was happy with the price of $800, because I resold it back to US at only $570 when I disclose defects in ambiguous way.

Finally, I got a letter from AUPOST, saying my insurance claim was rejected!

I scanned the letter and sent to Paypal. I requested Paypal to make compensation. You can imagine what result.

我总节了一下 paypal的招数: 先打太级, 把你当球踢. 明显错了, 就来五不: 不闻! 不问! 不答! 不陪!不管!


我只能赤博上阵了. 连夜写了一封错词强烈的信, 寄给AUPOST. 质问他有没有注意到箱子WET了, 知道不知道wet carton and 箱子强度的关系 (AUPOST said the package material is not suitable for international transportaion according to AUPOST ,,,,) 我问他AUPOST的 international transportaion 有没有规定 international parcel要穿雨衣? 问他有没有看到有水渍的纸条? 我进一步索要AUPOST的注册地, ABN number. 我要起诉AUPOST (我是吓呼他的).

第二天晚上, 我正在吃晚饭. 我意外收到一个电话从QLD打来的. 我正纳闷, 对方上来就道歉. 原来是AUPOST的manger打来的.
$800 支票第二天就会到. 我要书面道歉. Manager 陪了一堆不是, 说那staff will be fired if I insisted on the written apology.

总算拿到钱了. 我想起来, 我请seller 代买了一个镜盖, 还没付钱. 我打电话给那staff, 那家伙一听是我,话音都颤了 (他以为我不放过他). 我说我要拿回镜盖, 我还解释镜盖为何不在$800之内. 这回他活过来了, 激动地说, "all carton is yours, everything!". I can't believe it. Double confirm with him, "I can get both lens and the check???".
"yes', "I released the parcel to you according to the letter enclosed the check." he confirmed again.

我最后拿回了白送的lens. I sold the lens (at $570 only on ebay) to an ebay friend in US who taught me how to exam a lens, how to identify problems. He is a repairman of camera in US.

下接: 自省篇, 从seller看Ebay.
http://www.oursteps.com.au/bbs/f ... read&tid=572078
http://www.oursteps.com.au/bbs/forum.php?mod=viewthread&tid=572078&fromuid=130761
别忘加分.

eguan88

4年前在EBAY买了个28-70L, 结果收到其中一片镜头严重氧化, 卖主以"他不懂摄影器材, 他看起来清晰为由" 拒绝退钱.  

而且是Direct Deposit, 最后一分钱也拿不回来.  看卖主的名字是个东欧人, 最后只能认倒霉

现在EBAY比以前好, 至少所有的卖主都要有PAYPAL帐号作为付款选项, 遇到我这情况可以找PAYPAL.

antique

eguan88 发表于 2012-10-24 21:04
4年前在EBAY买了个28-70L, 结果收到其中一片镜头严重氧化, 卖主以"他不懂摄影器材, 他看起来清晰为由" 拒绝 ...

慢慢看, 还有更绝的. 我打字太慢. 我又想上英文了. 您怎不加分鼓励. 打的我好累.

cxjzhj

买二手镜头风险还是很大啊，God bless us.

antique

cxjzhj 发表于 2012-10-24 21:14
买二手镜头风险还是很大啊，God bless us.

"不骗, 不发", 卖家哲学. 往下看您就知道了. 不过要对我的拼音有耐心. 比手动对焦更累人!

cxjzhj

antique 发表于 2012-10-24 21:19
"不骗, 不发", 卖家哲学. 往下看您就知道了. 不过要对我的拼音有耐心. 比手动对焦更累人! ...

你那卖家信誉什么级别啊，我一般只看99.5%以上的，还有买卖超过一千次的，还有就是仔细看实物照，放大了看，最后坚决用PayPal. 还有贵重物品我是不相信香港和中国卖家的。

小城故事

既然在邮局看到这样的情况那你就拒绝接受退回去不就完事了嘛，等他们收到你的退货再让他们处理。

antique

小城故事 发表于 2012-10-24 21:57
既然在邮局看到这样的情况那你就拒绝接受退回去不就完事了嘛，等他们收到你的退货再让他们处理。 ...

好兄弟, 我是菜鸟. 我要是早认思您就好了!

ancient_fan

cxjzhj 发表于 2012-10-24 21:25
你那卖家信誉什么级别啊，我一般只看99.5%以上的，还有买卖超过一千次的，还有就是仔细看实物照，放大了 ...

楼主已经很小心了。我记得是德国的卖家。100%好评，用Paypal付款。

antique

ancient_fan 发表于 2012-10-24 22:16
楼主已经很小心了。我记得是德国的卖家。100%好评，用Paypal付款。

我还选100%, 霉起来什么都会碰上. DWI 还不算最糟, 在四眼兄学会太极功之前.

eguan88

怎么跟DWI比, DWI比BH的网店卖的还多, 偶尔有几个complaint没啥希奇吧, 而且每一个问题都可以解决, 还有14天不满意包退政策.

一般来说只有不满意的才来发贴的哦.  

antique

小城故事 发表于 2012-10-24 21:57
既然在邮局看到这样的情况那你就拒绝接受退回去不就完事了嘛，等他们收到你的退货再让他们处理。 ...

Did you try this way before? Based on Paypal's rule, the seller can provide Paypal with the postage evidence. If it is fully insuranced, you might loose the case although you refused to accept the parcel becasue from seller's point of view, he completed the transaction. Leave you alone fighting with AUPOST. Just like that in my case, the seller just needs to issue a statement to you, and Paypal might make a decision not in your favour.

antique

eguan88 发表于 2012-10-25 09:26
怎么跟DWI比, DWI比BH的网店卖的还多, 偶尔有几个complaint没啥希奇吧, 而且每一个问题都可以解决, 还有14 ...

From my point of view, it makes difference that you can't play Taiji. no kongfu.

若没了盟主您在, DWI在坛子准倒!

But you are very mean. No points throw in so far.

rabbitlove

为什么我觉得你是受益人多过受害者呢？

antique

rabbitlove 发表于 2012-10-25 14:27
为什么我觉得你是受益人多过受害者呢？

Mr. Rabbit, how come you get such a conclusion. How much time and energy spent in the case.

Who is winner or victim is not what I am trying to say. In this case, the AUSPOST requires 60 days to get a claim clear. It takes such a long time for them to proceed a claim. I could not get any feedback until I lost everything, even underpants. So I had to fight against AUPOST desparately.

It is real battle, not a game, mate.

rabbitlove

antique 发表于 2012-10-25 14:13
Mr. Rabbit, how come you get such a conclusion. How much time and energy spent in the case.

Who i ...

两个CAES，你的钱都拿回了，货品也没退回去，你不是赢家，谁是赢家？

两个情况下，你的步骤都做错了，不知道你是存心的还是真的不知道。

第一，你在邮局看到item damaged，应该是 refuse the item, then return to sender, 而不是把物品拿回家，然常后再claim paypal.
As long as your item is NOT signed, paypal will in favor to the buyers.  ebay/paypal require the seller to delivered the item to the buyer's hand safely. NOT just post the item.  And insurance is in seller's expenses.


第二，The steps you deal with paypal is unusual 。这是不正常的过程。 Look like you are playing with the grey area.

antique

That is why I am consulting you.