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朋友工作的公司招人，我帮忙贴一下，有兴趣的TX请站内信联系，我朋友可以帮忙内部推荐一下，他做了好几年了。
主要职责：负责各大银行的ATM，超市的SELF CHECK-OUT的更新维护工作，工作难度不大，入门要求也不高。
年薪：大概是5W+SUPER左右，外加BONUS和OVER TIME。
福利：公司配车，电脑和电话。
下面是JOB DESCRIPTION:
Customer Engineer (I)
Description
The Customer Engineer provides installation, maintenance and repairs on equipment within an
assigned territory/region to assure continuity of customer operations and high levels of customer
satisfaction. The CE has ownership of customer problems or incidents until the situation has been
resolved to the customer's satisfaction and or in compliance with agreed upon Service Level
Agreements. The CE performs NCR hardware maintenance and multi-vendor maintenance.
Key Areas of Responsibility
Customer Relations/Customer Satisfaction
• Manage customer incidents as assigned
• Build working relationships with customers and develop informal communication channels with
customer account at the local level (ie Bank Branch, Store or Office).
• Responsible for ownership of all customer issues/needs that are voiced or observed and acts
appropriately
• May provide support to Associate Customer Engineer and/or Service Representative/Service
Technician when necessary.
• Understand and perform the various customer Service Level Agreement (SLA) requirements and
elevate or escalate issues when appropriate, and/or according to established procedures.
• Communicate to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout
the entire service activity.
• Represent NCR in a manner that reflects positively on the image and reputation of the company
Installation Services
• Verify that the site environment meets the requirements prior to installation or rollout
• Install customer systems according to the installation plan, certify that the installation or setup of
the product meets the customer's requirements, NCR Installation specifications, as well as
providing all product related documentation in a timely matter and perform a post installation
review and report findings to the appropriate CS contact.
Hardware Maintenance Service/Multi-Vendor Maintenance
• Analyze and correct all technical problems on equipment within assigned customer accounts.
• Perform periodic preventive maintenance routines on products and installs modifications to
equipment.
• Perform overhauls and maintenance repair as a matter of routine.
• Rework / repair of the parts modules of equipment.
• Follow NCR service delivery procedures and arrangement.
Qualifications
High School or Diploma above.
Job Customer Engineering
Primary Location APAC
Organization NCR Services
Schedule Full-time
[ 本帖最后由 莎莎 于 2012-4-3 09:50 编辑 ] |
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儿子第一天上幼儿园实录(流水帐) (2006-1-10) Janet 
发表于 2012-4-3 09:48
