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http://www.vodafone.com.au/help/ ... to_expect/index.htm
The charges and entitlements including my Cap amount are less than I expected
You will always receive the full value of your entitlement once GST is calculated. The charges listed on your Vodafone bill are calculated exclusive of GST. A single charge of GST will be shown on your bill for charges and discounts that are applicable for GST.
For example, if you are on a $49 Cap plan, you will see a charge of $44.54 in the monthly plans & services section. You will also see the GST value of $4.54, which together equals $49.
Likewise if you have entitlements of $450 of included usage, then this will display on your bill as $409.09 exclusive of GST. Your usage rates are also calculated in the same way.
Your first bill may be higher than expected!
If you're new to Vodafone, or changed your rate plan, you are charged your monthly charges from the day you connected to when your bill is issued on a pro-rata basis, plus your usual monthly charge in advance.
This means, if you join today and your first bill is due to be issued 5 days from now, you'll see a "Part Monthly Plans & Services" charge for the first 5 days. You'll also see your usual monthly charge in advance as shown under "Monthly Plans & Services" on your bill summary. Refer to the date periods that apply to your account.
If you've used more than your entitlements, or other services not included in your plan entitlements, costs for those services will appear in addition to your usual monthly charge.
How do I monitor my spend?
You can view your spend online by visiting myvodafone.com.au to register. |
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