考大家一道customer service 的题

kawara

You are an XXXXX customer service representative. You receive a phone call from an angry customer who says that her favourite ringing tone on the mobile phone she bought seven months ago no longer works. You: (1) Point

tell her the ringing tone is not covered by the warranty and she should choose another tone.
do whatever it takes to keep her happy.
tell her you will look into it for her and then ask the XXXXX Legal Team for advice on whether XXXXX is required to repair or replace the phone.
tell her that the written warranty with her phone only applies for six months and XXXXX is not responsible for goods after this time.

答案是第三条

[ 本帖最后由 kawara 于 2010-9-2 13:02 编辑 ]

ericantona

tell her you will look into it for her and then ask the XXXXX Legal Team for advice on whether XXXXX is required to repair or replace the phone.

000567

3

kawara

(Click on all the correct answers)

What are some of the “danger words” in advertising that the ACCC is concerned often mislead customers?

While stocks last.
Free.
Cheapest.
Save.

正确答案是 free 和 save

[ 本帖最后由 kawara 于 2010-9-2 13:00 编辑 ]

冬菇茶

do whatever it takes to keep her happy

kevinj

选第三个

doubleseven

depends
小公司选1或者4
大公司选3

一般有些事情虽然不是商家的问题，但客户怒起来，为了息事宁人，商家也就随手办掉了。
这些成本反正本来就打在客户售后服务的预算里，大公司资本大，犯不着为小事情托很久。
但前提是要客户知道下不为例blahblah。

kevinj

Free.
Cheapest.
Save

冬菇茶

原帖由 kawara 于 2010-9-2 11:26 发表
(Click on all the correct answers)

What are some of the “danger words” in advertising that the ACCC is concerned often mislead customers?

While stocks last.
Free.
Cheapest.
Save.

Free.
Cheapest.
Save.

芝麻酱

有趣~

kawara

真难，还没通过呢。一会儿通过了考大家EOO，这些是TPA的

芝麻酱

LS公司也有内部的TPA training?

ericantona

原帖由 kawara 于 2010-9-2 11:26 发表
(Click on all the correct answers)

What are some of the “danger words” in advertising that the ACCC is concerned often mislead customers?

While stocks last.
Free.
Cheapest.
Save.

clicked but nothing happened.

kawara

原帖由 芝麻酱 于 2010-9-2 11:46 发表
LS公司也有内部的TPA training?

Self training。给个网站让做题，不到80分不能去上班

芝麻酱

原帖由 kawara 于 2010-9-2 11:48 发表

Self training。给个网站让做题，不到80分不能去上班

不是LOTJ的网站吧
要80分这么高？
我们60就过了

kawara

Which of the following are examples of harassment? More than one answer may be correct. (1) Point

Threats.
Making fun of someone.
Shoving.
Viewing inappropriate websites.
Nagging someone to complete a report.
Anger when a piece of work is not done on time.

berlindut

最近也有个要做个，80%通过，在这个网站www.safetrac.com

kawara

原帖由 doubleseven 于 2010-9-2 11:28 发表
depends
小公司选1或者4
大公司选3

一般有些事情虽然不是商家的问题，但客户怒起来，为了息事宁人，商家也就随手办掉了。
这些成本反正本来就打在客户售后服务的预算里，大公司资本大，犯不着为小事情托很久。
但前提是要客户 ...

朋友，这个测试不是考你如何灵活的做生意的

doubleseven

卡瓦，我咋知道你这个是这么正规的非此即彼的题目啊

lefu

[quote]原帖由 kawara 于 2010-9-2 12:17 发表
Which of the following are examples of harassment? More than one answer may be correct. (1) Point

Threats.
Making fun of someone.
Shoving.
Viewing inappropriate websites.
Nagging someone to complete a report.
Anger when a piece of work is not done on time.
1.Y
2.Y
3.Y
4.N. but could be yes as well
5.AS 4.
6.N
gees, so confused!

[ 本帖最后由 lefu 于 2010-9-2 12:57 编辑 ]

kawara

那个EOO的题到最后我也没做对