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从拍马屁想到……
拍马屁是一个常见又有趣的比喻。
当年我放弃专业转行做销售的时候,把老爸气得够呛,认为销售工作就是一个“毫无专业技能,专靠拍马屁维生的工作”。
在生活中,每当谈到某人会说话情商高,也每每有他人不屑一顾“不就是会拍马屁嘛”。
可见,马屁是个玄妙的技能,虽然大家都不屑一顾,但又公认掌握此项技能不但可以谋生,更是升职加薪的法宝。
奈何,这项技能虽在中国人的生活中历史悠久、无处不在,但从没人开班授徒,所以想学都不知从何学起。
西方人就不一样了。
标准化培训+流水线操作的工业思维无处不在,有一门类似的课程也不奇怪,并且名字比“拍马屁”好听多了,叫做Active Listening!
怎么样?是不是又好听又牛气~
以下节选自toastmaster 网站关于active listening的内容:
“Adults retain only 25-50 percent of what they hear. Listening requires concentration and focus to process meaning from words and sentences. When truly listening, you recognise body language, verbal cues, and nonverbal cues that confirm or alter what the speaker is saying.”
“Listening accounts for approximately 1/3 of the characteristics people use to evaluate communication competence in coworkers.”
要想在这方面有所提高,首先要对自己惯常的沟通方式有所认识。人的沟通方式可以分为四个类型:
1. Direct: If you score highest in the direct communicator style you are results-oriented, focused, and competitive. Motivated to get things accomplished, you are quick and decisive. Because you are independent and confident, you prefer a busy, efficient and structured environment. Other may sometimes perceive you as impatient and demanding. Allowing others to share feelings and explain details can encourage dialogue.
2. Initiating: The initiating communicator is sociable, enthusiastic and persuasive. You communicate easily and fluently with others and have a spontaneous and fun-loving nature. Relationships are important and you respond strongly to praise and approval. Due to your energetic and expressive nature, others may feel you talk more than listen. Remember to allow others to share their opinions and thoughts.
3. Supportive: As a supportive communicator, you are seen as patient, cooperative and sympathetic. You are an active listener and anticipate the needs of others. Calm and steady, you desire a personal and relaxed environment.Because of your dislikes of charge, you may appear indecisive at times. Do not hesitate to ask for more detail or information if needed.
4. Analytical: The analytical communicator is cautious, precise, and disciplined. You are a deliberate and methodical problem-solver. Conscientious and careful, you are often diplomatic in your interactions. You may be perceived as a perfectionist. Socialising with others will allow them to realise you are also diplomatic.
了解自己在沟通方面的特点,可以有的放矢地进行改进;
了解他人的沟通类型,有助于用对方习惯和舒适的节奏沟通。
然后就是,多多练习……
“拍马屁”也可以很高大上,不仅对老板可以用这招,对周围所有人(尤其是娃和老公)更是有效。
我觉得第一个要学的就是我(monkey24) |
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