Watch out!! Cisco Career Opportunity at Chatswood!!

夜游神

I found something interesting from Cisco web site and would like to share with you guys.
Go and apply it as long as you like it, I gave a shoot this afternoon already.

Requisition #:  R846308  Location:  AUSTRALIA.NEW SOUTH WALES.CHATSWOOD

Job Title:  Customer Support Engineer - Security  Region:  ASIA PAC

Area of Interest:  Customer Service
Level of Experience:  Experienced - Non Manager

Job Description:  It’s an exciting time to work at Cisco! Every day we connect people to the network and make it come to life. Whether it’s using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life’s experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience!
IronPort, a Cisco Business Unit seeks a Customer Support Engineer to join some of the industry’s brightest minds in developing and deploying today's most advanced Internet technologies.

Job Responsibilities:

•The Customer Support Engineer (CSE) Level 3 provides advanced technical support in a professional manner, resolving customer issues and closing customer trouble tickets efficiently.
•The CSE Level 3 will support small, medium, large (Fortune 500) and often strategic IronPort customers during both pre-and post-sales periods.
•The CSE will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.
•The CSE Level 3 has broad expertise, unique knowledge and wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
•These issues often include product defects, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features. Unusual failures, new product defects and custom function requests are escalated to Application Engineering (AE) for technical resolution, with the CSE Level 3 maintaining control of the account and communicating with the customer throughout the process.


Requirements:

•Absolute passion for customer satisfaction
•At least 4 years in a role with customer-facing support responsibilities
•Extraordinary troubleshooting skills and diligence
•Strong written and verbal communication skills
•Advanced networking knowledge. Candidate should have a strong TCP/IP networking background with a general understanding of switches, routers, firewalls.
•Advanced knowledge of SMTP protocol as well as good knowledge of standard protocols such as DNS, FTP, SSH. Candidate should be comfortable explaining and using all of these protocols.
•Strong UNIX (FreeBSD) system administrator skills a plus.
•Knowledge of regular expressions.
•Technical proficiency with email and email infrastructure.
•Knowledge of email technologies such as DKIM, Domain Keys and encryption.
•Experience with LDAP directory service.
•Experience deploying physical product or security appliance a plus
•Experience deploying and maintaining Microsoft Exchange (2000/2003) a plus.
•MySQL (or SQL) knowledge (Windows and Linux) a plus.
•Experience in working with beta products.
•Fanatical attention to detail and follow-up .
•Bachelor's degree (or equivalent) is required.
•Must have been a successful Level 2 CSE (or equivalent) for at least 6 months

Attributes:

&#8226assion to proactively seek ways to make our customers happy.
•Entrepreneurship, sense of urgency: The successful candidate posses a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position.
•Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a timely matter.
•Accountability: He or she should be a results oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of customer support.


Additional Information:

The CSE Level 3 is assigned a standard work shift. The CSE may also provide off-hours coverage for critical customer issues during nights and weekends via Blackberry and laptop (IronPort provided) one week every 6-8 weeks.

Salary: A competitive salary is on offer for the successful candidate.
Benefits: Health Cover, Life Insurance and Salary Continuance Insurance
Location: Chatswood, New South Wales
Advert-RefTN*

http://www.cisco.apply2jobs.com/ ... 8&CurrentPage=1

hwll

good luck!

degra

good luck

iamwhoami

感觉要求的挺杂的

ios

Good luck.
Please be aware that this position is for IronPort  security service, not for cisco security product.

hwll

明白了, 做这个支持的.  
http://www.ironport.com/

krisau

good luck!