贴个广告-猫本的。截至到本周五。

Newboy

Position Title:Customer Service Officer, Administration
Location:        Melbourne
Reporting to:Team Leader, Customer Service

Provide support to the Administration (Operations) Centre, focussing on providing a Total Customer Service to Fund members and to the satisfaction of the Fund Trustees

Key Tasks/Responsibilities:

•As part of the Operations Team, provide superior service to fund members and employers by completing daily administration tasks within service standards and quality measures:
•Assist the team in answering calls both internal and external.
&#8226rocess member and employer correspondence within policies, procedures and quality standards to assist the team in achieving the required standard in line with ISO 9002 requirements.
•Ensure compliance with all legislative, financial, policy, procedural and quality requirements.
&#8226articipate as a positive member of the team by co-operating with others to achieve the team’s goals
•Minimise rework and suggest changes to improve quality/ efficiency to the team leader.
•Comply with company OH&S policy and procedure

Adaptability ：Maintains effectiveness in varying environments; actively develops self to adapt to change.
Communication：Expresses ideas effectively in individual and group situations; uses and shares information resources effectively.
•Strong written and verbal communication skills
•Interpersonal skills
Customer Focus：Productively develops customer relations by understanding and responding to customer needs and ensuring customer satisfaction.
Decision Making：Commits to action after analysing alternative courses of action; displays decisiveness.  Able to organise own work based on team goals and priorities
Innovation and Continuous Improvement：Generates creative solutions to problems; looks for ways to improve services and processes.
Management        Plans, organises and manages work assignments effectively
Results & Quality Orientation：Focuses strongly on meeting commitments and delivering results to a high quality standard.
Teamwork：Works effectively with team members to accomplish goals; respects the needs of others and displays integrity in dealing with team members.
Technical Expertise：Having sound knowledge of technical and compliance issues

工作地点在city，上面是详细的职位描述。要是有信心给我发个PM.

MaskedBall

fljrc

good.....................

Angelbella

yes i would like to apply it!! but how can i send the resume? can i have the mail?