我向贷款中介咨询定期利率到期转贷，被告知要等两个星期才能回复。

Hetbert

等两个星期倒是问题不大，但是自动回复里面提到的银行审核贷款前所未有的严格让我有点忐忑。

担心标准严格之后，不会贷不出了吧{:12_758:}


We’re experiencing a 2 week delay in responding to new loan & non-urgent customer service enquiries

Preface:
As some of you may know, we’ve experienced some really large growth over the past 5 years.

This has culminated in us having a large base of existing clients being serviced by a team that aims to exceed expectations.  What has happened is that our natural level of referrals and existing customers coming back for new loans has reached an all-time high.

What’s causing delays:
Increased bank compliance measures causing processing time blowouts.  Read: the banks are more than a little worried about all the bad PR at present and are reviewing most finance applications to a level that hasn’t been seen before. Our team does not fudge numbers, or cut corners, so complying with these invasive levels of credit application scrutiny has caused a nearly 200% increase in man hours required to process the majority of our credit applications.
Staffing. Its been hard to keep up!
What are we doing about it:
We’ve hired four new highly experienced team members. Two of them are already active, two are in the process of being onboarded.
We’re redeploying a number of our electronic forms and compliance documents to take into account recent changes to banking credit compliance requirements. As with all IT projects, it’s easier said than done, but we’re a few weeks into it and you should see changes to our website and forms ASAP.
What does this mean for new enquiries & customers with service requests:
We’re prioritising existing clients with urgent property settlements that they are already committed to and/or highly time sensitive issues to do with account setups, restructures or refinances.
We’re not accepting the following types of new enquiries until further notice (our estimate is that we will be in a position to accept these by early June):
Property purchase applications.
Business purchase applications.
Personal loans or vehicle applications.
Mortgage refinances.
“Pre-approvals” or pre-auction conditional approvals NB: We don’t expect to be in a position to take pre-approval applications until mid-June.
For existing clients with service requests of a non-urgent nature, our delay in response is 2 weeks. For pricing requests to do with existing products, our delay is 4 weeks, however, we can provide you with templates that you can populate to assist with that process should you be unable to wait.

fandi1011

我觉得并不是，最近正在办银行转贷款，得到的最新消息是银行确实业务繁忙，因为最近转贷的很多，而且虽然房市冷，但是还是有很多楼花啊，二手房要settle。还有一个是，听说西太正在“阻挠”客户向别的银行转贷所以比较拖~

WoodyM

Platium Broker的turnaround time是1-2 business days
欢迎致电 0452557516

drunksnows

refi不是turnaround时间的问题，是成交后银行在拖，我刚给自己做完refi，自己是Broker, 仍然被NAB拖了快三周才成交

yoyoyo111

有些银行可以做fast refinance的 可以联系我微信0420857119

邪恶的瘦子

很正常，前几周询问broker做refinance的事情，上来第一句话就是提醒你“你应该知道现在银行都查得很紧，balabala“

ANZ-Ted

很正常，各大银行在对于要discharge走掉去其他OFI的贷款都尽量小拖一下试图retain客户的贷款

ts123

已pm你