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Tandberg Level 1 Support Engineer [复制链接]

发表于 2009-3-18 13:02 |显示全部楼层
此文章由 xzjleo 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 xzjleo 所有!转贴必须注明作者、出处和本声明,并保持内容完整
Got a info, need an Tandberg engineer, anyone interested?

Support group to provide first level support, including:



i.                provide first level video conferencing support;

ii.              provide a Concierge service, including scheduling video conferencing sessions on behalf of the Customer and providing user assistance and support;

iii.             monitor the Tandberg Management Suite (TMS) for alarms, and instigate Uptime Incident Management

iv.             perform infrastructure health checks on a daily basis;

v.               provide Soft MACDs and Hard MACDs on core videoconferencing infrastructure and Endpoints located On-site

vi.             provide Soft MACD configuration changes for remote videoconferencing endpoints

vii.            perform basic preventative maintenance tasks
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