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I'm not sure if there's been abuse, but I'm worried. Should I call?
You don’t have to be certain, you only need to make sure your concerns are well founded and based on information you know or have from a reliable source.
Can I make an anonymous report?
Yes, you can. But it does mean we won't be able to contact you again to discuss what you've told us and we can't give you any feedback on your report.
The identity of all reporters is confidential. Your identity, or any information which might reveal your identity (such as your address or workplace), can't be disclosed by anyone without your consent, except on rare occasions, where information about the report is crucial to court proceedings.
What happens once a report is made to the Child Protection Helpline?
When someone calls the Child Protection Helpline, a child protection caseworker will assess what action needs to be taken. The caseworker is specially trained to ask you questions to get all the information they can about the safety, welfare and wellbeing of the child or young person.
What happens if my child is reported to the Child Protection Helpline?
If Family and Community Services (FACS) receives a report about a child or young person in your care, a FACS caseworker may contact you by telephone or visit your home to talk with you and other family members.
FACS caseworkers are trained to assess the family situation and its effect on children, young people and parents. The knowledge you have about your family is very important and the caseworker will work closely with you and other family members to ensure that relevant information is used in the assessment and that your family’s circumstances are fully considered. |
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