有偿请人帮忙我的作业

俏君

我从去年开始了一个TAFE的网上课程，虽然没有老师讲解，有困难，但还是一步步做了下来。现在还差几门，怀了二宝了，吐得一塌糊涂。最近遇上的课程老师绝对杀手级，一条条对照标准评判过与不过，这道作业我仔细想了想实在不知如何完成。现在贴出来，如果你觉得你可以，请与我短信商量。还有请痛恨找人做作业的TZ手下留情不要拍砖，谢谢。

Assessment event 1   Case study: Team Performance Plan  

Read the case study below and complete the following tasks.
Scenario
Graham Sandler has just been promoted to team leader of the outdoor furnishing department of the large department
store where he works.  His manager has asked him to investigate the poor performance of the department, as sales were
below budget.
understanding of the frequency and type of complaints from external customers. His analysis found the most common
complaints were late delivery of furniture, so he investigated this further. He found that often the manufacturer was late
with deliveries as a result of delays in supply of raw materials to them. However, as there were no monitoring systems in
place to track the lead time manufacturers advised, staff in the department were not aware of the problem until a
customer rang to complain.
These findings indicated that there was no communication and seeking/sharing of information with internal staff in the
department or store and minimal relationship with suppliers. It also indicated a dilemma with external customers, where
customer delivery was a problem. Graham reported his findings to his manager who agreed to provide $10,000 from the
budget for a project to develop team effectiveness across the department.  The project would focus on improving
relationships with internal customers and suppliers which would lead to improved service to external customers. Graham
hopes this will result in budget increases as well as motivating and invigorating his team. If successful in outdoor
furnishings the project may be rolled out to the entire store.
Tasks
1.  Project Plan   Provide an overview of what you think Graham should do.  Include goals, strategies,
proposed timeline, roles and responsibilities, risk management and budget expenditure.
2.  Project Monitoring   Monitoring of the project will need to be at regular intervals. Provide an example
of the monitoring Graham should undertake Explain how and when the monitoring would take place.
3.  Project Meetings   Prepare a meeting agenda that would be used during the project.   
Choose one topic from the following list:  
  Outlining consultation processes
  Negotiation of team roles
  Timelines
  Reporting of progress
  Feedback processes for team performance
  Achievement of project goals.
4.  Procedures   Develop a Standard Operating Procedure (S.O.P) to resolve customer difficulties and
complaints.  

fruitfish

这门什么课？是project management么?

俏君

不是，就一门选修课， 关于团队效率的