Optus 3月网络问题，I got $140 (Bills for 2 months Jan & Mar)补偿 & I was told………

mzhang8

Optus 3月网络问题，I got $140 (Bills for 2 months Jan & Mar)补偿 and I was told by the Optus that this is only temporary fixed, means it will happen again ………………

mzhang8

Optus

ruxin

不错。我等用预付费的怎么维权呢？

mzhang8

ruxin 发表于 2014-3-17 13:40
不错。我等用预付费的怎么维权呢？

Time spent: 5 minutes

I called the Optus Customer Service on 7 March and asked to speak to a supervisor directly;   I gave a severe reprimand for their terrible service which was the customers are definitely not deserved, the supervisor told me that I will receive $50 credit, however I refused it since I believe that we are entitled to receive more compensation due to our losses. The supervisor expressed that they can’t give me more than this. Then I called TIO and made a complaint.

alarlei

多谢分享

mzhang8

Time spent: 2 minutes
At 17:30pm on 13 March 2014, the Optus (local aussie) called me asked me if my internet service is OK or not, I said: “Excuse me Sir, I don’t think you are competent to your job because this is the network fault, not the individual customer fault, why you call me and ask me? You should ask your technical support to confirm. if you call me to confirm, you need to pay me the consultant fee, do you understand?”, he said: ‘I can call our technical support, but you have to wait until next week”. I hung up (no time to talk to them).

Time spent: 1 minute
At 18:00pm on 14 March 2014, the Optus (local aussie) called me and asked me if I have time, I said :”I don’t have time right now, call me next week.”. I hung up.

Time spent: 3 minutes.
At 11:00am on 17 March 2014,  the Optus (local aussie) called me and I got $ 140 credit. I also asked that if it is a permanent fix or a temporary fix? I was told that this is only temporary fixed.

mzhang8

ruxin 发表于 2014-3-17 13:40
不错。我等用预付费的怎么维权呢？

Call TIO 1800 062 058, make a complaint:

I want to have 2 months billing credit due to the Optus network faults PR12138754, but they refused. Tell TIO the fault started on 15 Jan until now. Mention the Optus  PR: 12138754.

mzhang8

Some people asked me what is TIO? Telephone No?

TIO - Telecommunications Industry Ombudsman

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia

If 我的英文不好，怎么投诉啊？

答：打 131 450， 然后让他们打 1800 062 058 。


Contact us


Hours

Office hours

Our office hours are 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)

Complaints and enquiries

Phone

1800 062 058  (Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you can ask us to call you back.

Use our online complaint form

You can also use this form to update us about your complaint.


Fax

Send our consumer complaint form or a letter to  1800 630 614


Post

Send our consumer complaint form or a letter to

PO Box 276, Collins Street West, VIC 8007


In person

You can lodge a complaint by visiting our office at Level 3, 595 Collins Street, Melbourne. No appointment is necessary.

We are close to public transport. Our office is near Southern Cross Station and trams 30, 31, 109 and 112 stop outside the building.

We have wheelchair access.

Need an interpreter?

Call our hotline and we'll get one for you, or call the Translating and Interpreter Service (TIS) at 131 450.

ruxin

谢谢

kevsl

不错啊。看来我便宜OPTUS了。给了我50就同意了。