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hqysophia 发表于 2012-12-20 14:09 
昨天去没看到，难道今天又去
挺喜欢他们家鞋子的
要是网上买的size不对，怎么换啊？楼朱试过没 ...
我以前在他一家实体店楼上上班，所以常常试他们的鞋，只有买错款式（不好穿），从来没买错过码，所以没退过。以下是他们的policy。
Wittner Online Returns/Exchanges
At WITTNER we want you to be completely satisfied with your purchase so our returns and exchange policy has been designed to make dealing with Wittner as easy as wearing our shoes.
BEFORE YOU EXCHANGE OR RETURN
1. Retrieve your order number (refer top of the Wittner Sale Confirmation Email)
2. Make sure the product is not worn
3. Make sure it is able to be returned in its original Wittner box or packaging
4. Make sure you have the Wittner receipt received with the goods.
EXCHANGING SIZE
If you need to exchange your purchase for another size please contact our interactive sales team on 130013SHOE(7463) during normal business hours Mon-Fri 9-5.30 AEST or email support@wittner.com.au
Free return shipping is offered for size exchanges (i.e. We will send the new size back to you anywhere in Australia at no additional cost to you) however the cost to return the goods to us is born by you.
RETURNS
Product that is not reduced (full price) can be returned for a full refund or credit either via;
Visit any Wittner Store* (within 14 days of purchase), or by
Return post the goods to 107-111 Botany Rd Waterloo NSW 2017 (within 21 days of purchase) with all documentation enclosed.
Providing the goods are returned with the purchase receipt, in an unworn condition and in their original Wittner box. (PS – Our boxes are amazingly strong and most customers want to keep them for storage purposes) a refund will be processed by our interactive sales team within 48 hours of goods being received and in the same tender as the original payment. Please note that dependant on your bank; refunds may take up to 5 business days to clear.
RETURNING REDUCED OR SALE MERCHANDISE
To our Stores - Reduced or Sale Merchandise returned to our stores can be exchanged or a credit note* given where an exchange is not possible (an E-Credit voucher may be requested for online redemptions).
Via Post or Courier to 107-111 Botany Rd Waterloo NSW 2017 with all documentation enclosed. An E-Credit voucher* will be issued electronically back to you for these returns.
*A store generated Credit note can only be redeemed in store and an E-Credit voucher can only be redeemed online.
RETURNS WITHOUT A RECEIPT
Will be accepted and processed at the selling price applicable at the time of return.
INTERNATIONAL ORDERS
All costs for international orders associated with shipping will be at the customer’s expense. This includes purchases, exchanges and or refunds. |
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砵仔糕-- 令人怀念的味道 (2010-2-24) cctang 
发表于 2012-12-20 14:34
