请教SASA退货

audrydj

在等了快一个月，发了2封邮件询问无果之后，今天终于收到SASA的邮件，说是邮包被退回去了。原因可能是地址不对，收件者拒收或不愿意付关税....可是我这里是什么都没有发生过呀，地址也不可能错，以前都订过几回了。
订货时给我发的确定邮件里的地址是完全对的，等到他们发货后再来的邮件，我发现AUSTRALIA给拼了个乱码。我当时觉得我的RECORD里的地址都是对的，应该没啥问题。现在想想，问题有可能就出在这里。可是如果他们发货时连国家名都不对，怎么可能发得出来呢？？？？

现在我可以要求退货，那得扣除退货运费+15%的货款费+可能有的关税（那都不知道要被扣掉多少钱，至少有15%的货款$15)
或者我可以要求再寄，得付USD18. 可现在退货的原因都不明，如果再被退货呢！！！而且我觉得如果是他们的问题，那也要我来付这笔费用吗？！！
打了他们2次客服电话，都在没接通的时候就掉线了！！！
怎么这样！才买$100的东西，弄得这么复杂，以后是再也不会去他们家买东西了，太折腾了。

MM们指点一下，我该怎么处理比较好

附上他们发来的email
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient.  When ordering from sasa.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to sasa.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you. Details please go to: (http://web2.sasa.com/SasaWeb/eng/help/returns_exchange.jsp#306 & http://web2.sasa.com/SasaWeb/eng/help/ordering.jsp#287 )



Or we can re-ship orders that are returned to us as undeliverable or unclaimed. However, you will be charged US$18* for resend standard shipping fee. (* Re-shipping fee is base on the original shipping method used for your purchase.)  Please kindly provide re-delivery address, recipient name and contact number to us at return@sasa.com, we will arrange resend to you accordingly. We will direct debit the account of purchase once we hear from you.



Please kindly be reminded if we have not received your reply in 2 weeks, we will process refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee accordingly. (It normally takes about 3 to 4 weeks to process the return and credit to the account of purchaser. Refund by cheque or telegraphic transfer will take approximately the same amount of time.)



Should you require further assistance, please feel free to contact us.  We are always ready to serve you.  Thank you.

[ 本帖最后由 audrydj 于 2012-7-12 20:03 编辑 ]

homedream

不懂.帮顶.

MARA

这个还真是不好办啊！
上次买他家的BB霜，结果寄来根本就不是我要的东西，然后联系退货什么的也是超级折腾，算下来我还要搭钱进去
最后我就放弃了，不退也不会再光顾了！
貌似你这个比我的还要麻烦，我之前是邮件联系的，他们还算每次都有在3个工作日内给我回复，要不你试试发邮件然后继续坚持打客服！

banzhiyan

mark

timijiang

晕了   我在他们家一般就买小东西 或者卫生棉  一共都不超过30  还有一次15块钱。。。  速度也都还可以的、、

audrydj

以前订过几次，用的都是满$75面运费的，也没出过问题呀！

yumes116

以前也是一直买， 都没出过问题~~~希望mm早日解决

audrydj

I tried to ring your customer service at 5.30pm twice today, but the line was cut off every time before connected.
There was nothing happened from my side, I didn't receive any notice about the delivery, how could I refuse it?! I didn't reveive any letters from custom asking me to pay the tax, how could I refuse paying tax?!
I want to know the exact reason which caused failed delivery instead of the ones you listed on your standard reply email. If the reason is from your company, should I also pay for the re-ship fee as well???!!! Also if we do not know the reason, who can guarantee the re-ship is successful and if it is unsuccessful again, I will be asked to pay again?!

Please read the destination information with attachment and following two different country names of "delivery address" from your confirmation carefully before you tell me who should take the responsibility of this affair.

I did send 2 emails for checking my order, but there was absolutely no reply. I don't know how soon can I receive your reply this time...
If it is hard to solve this problem, I would like ask Hongkong Consumer Council to help us.

[ 本帖最后由 audrydj 于 2012-7-12 22:58 编辑 ]

angelfishtwo

哇塞，这种事情我也遇到过一次。需要退款之类的其实就要够强硬。我每次都是开始骂人了，对方第一时间就退款了。

一次是草莓网，东西卖15块，免运费。发过来是06年的，退回去运费就要18块，因为对方规定要发挂号的。然后对方一开始只退15块。我写了好几封EMAIL都不理我，最后一封直接开骂（当然不放粗话，只是口气很凶）5分钟内钱就到帐了（PAYPAL）

还有一次是英国的Q家卖精油的。包裹到了澳洲快递员没投递，我根本不知道的情况下退回英国去了。对方让我要么再出运费，要么退货就付20%的手续费。我就不肯，我先联系澳洲邮局，澳洲邮局说应该让英国那边负责。结果扯皮就是又没人理我了。1个礼拜后也是一封措辞比较激烈的信，英国5分钟内回信，表示全额退款。

我觉得LZ如果怀疑对方地址写错，就让对方把发的包裹拍照看，要是对方真的搞错。你就有十足的理由了。反正我觉得就是不能太客气，可以先礼后兵，但是如果一直碰壁就要凶起来才有用

audrydj

又去仔细查了SASA发来的一些确认邮件：
确认OREDER邮件里的地址是“AUSTRALIA"
确认DISPATCH邮件里的地址是“Azerbaijan”
我现在用SASA提供的tracking number进去查，说是destination是Azerbaijan
所以，我觉得是SASA把地址写错了

ELENA621724

阿塞拜疆（苏联共和国之一）
都不认识这个地方。
感觉这是SASA的不仔细吧

dotti

Sasa还好吧，买他们家几百的东西都如期送到。估计是不小心电脑系统出乱子

花开花落

安慰楼主，我也同病啊。
我的是4月初订的货，到现在都没有收到货，一百多刀的东西而已，地址没错，是澳洲邮局搞丢了。现在SASA在安排退款，都安排了一个月了，钱还没有到账呢。澳洲邮局连着给我发来了两封邮件确认我没收到包裹。生气啊，包裹就根本没到达我本地的邮局，我怎么可能收到了呢。

Rebecca0

我每个月都在sasa买东西从没出现过这样的情况，而且速度超快一周就收到了，同情l z

Vikki_hzy

我也試過，直接寫封信給SASA，選擇退貨，過幾天她就會褪給你~~

我那次其實不関SASA事，是PO不給張郵單卡我，所以我不知道，所以我還發投訴的郵件給POST OFFICE

[ 本帖最后由 Vikki_hzy 于 2012-7-13 11:09 编辑 ]

audrydj

昨天晚上把邮件发了，内容包括他们发给我的ORDER确认和DIPATCH确认，以及ORDER TRACKING的截图，很明显显示是他们把地址弄错了。
我刚才又打电话过去，接通，态度还好，把我发的邮件找出来看了，说是要转到IT部门（我心想：不就输错地址了吗？干嘛转IT部门？不管他) ，然后会尽快在周一给我回复。
我强调问了下，如果是他们的失误，是否给我全额退款，回答是：那当然。
现在就等着了

silviya

他们的错肯定就要全额退给你了，你放心吧

hmjsmile

我也发生过同样的情况。。。

我也是1个多月没收到，然后发邮件去问，他们也说是地址不对给退回去了。

我在网上查，这个包裹根本没有运到过澳洲。

最后邮件发来发去，她们回复的跟给LZ的一样，反复就是要么退，要么重新发，收邮费。

最后也懒得跟她们纠结了，她们实在是一副官方回复。。。就让重新发货了，信用卡后来又扣了邮费，我当初本来是普通邮寄，所以扣的也是普通邮费，不是快递，所以是$6。

LZ的快递邮费有点太多了。。。

clevernini

Sasa最近怎么老出这样的问题 我上个月也是 说什么地址不详退回去了 可是退回去很久他们也没有说法 我就愤怒了 还好那次用PayPal 买的 直接就找PayPal 退钱 PayPal investigate了一个星期就给我退钱了。我在草莓买了20次东西也没有碰到过这样的事

audrydj

今天下午5:00，SASA打来电话，说是查出确实是他们的失误，损失由他们承担。

weier16

- - 无数次在sasa买都没问题的呀。。。一直都是用150免费快递的。。。都是几天就到了。超快的。