Flight cancelled!

jushanjerry

What should i do?

We order air tickets from 携程 but flight cancelled.

Do 携程 or airline provide overnight accommodation if the new flight is flying out the next day?

We fly in Jan 2017.

Can the airline just cancelled and reschedule the flight without any compensation?

The airline is 香港航空 (flying from Hong Kong to Fuzhou)

Please advise!

Thanks!

yl001

基本上，航班取消是航空公司的正常权利，你没话说的。
1，应该给你前后或第二天的别的航班选择
2，你可以不选择，那么退钱。
3，不会退你或补偿你任何损失，除非你自己买了旅游保险。

featheast

1) Ask for refund
2) Book another flight
It's still early for Jan 17, so plenty of alternatives should be available.
Happy searching!

jushanjerry

We search and search!

But unable to find a available flight back to Hong Kong that allows us to catch our booked flight out to Japan.

So frustrating!

featheast

jushanjerry 发表于 2016-9-23 19:32
We search and search!

But unable to find a available flight back to Hong Kong that allows us to cat ...

If you don't mind sharing the flight details (dep/arr cities and time), people here might be able to find out something for you :)

Murphy

看着大段英文就蛋疼，尤其在中文论坛。

joaquin

没买保险？
那是没啥好办法的……航空公司给你的选择是什么？

jushanjerry

joaquin 发表于 2016-9-23 20:59
没买保险？
那是没啥好办法的……航空公司给你的选择是什么？

CBA travel insurance ...but we have not activated it!

We plan to activate the day before leaving Australia!

We may have to contact CBA to see whether it is covering the cancellation of the flight.

航空公司 refuses to do anything for us!!!

We may have to contact the head office in HK to sort it out!!!

jushanjerry

Murphy 发表于 2016-9-23 20:01
看着大段英文就蛋疼，尤其在中文论坛。

no choice when you don't have Chinese software to use!

I hope there is not your only view about my mishap!

Any suggestion, mate, about flight cancellation???

joaquin

jushanjerry 发表于 2016-9-23 22:24
CBA travel insurance ...but we have not activated it!

We plan to activate the day before leaving  ...

不可能什么都不给你啊
改签还是退钱，总要有个说法吧。

jushanjerry

joaquin 发表于 2016-9-23 22:29
不可能什么都不给你啊
改签还是退钱，总要有个说法吧。

Yay!

We don't want to make the decision yet.

携程 agrees to give us the full refund if we want to cancel.

We can't agree with the next available flight on the day itself.

This is because we can't make it to the offered flight given by the airline.

joaquin

jushanjerry 发表于 2016-9-23 22:37
Yay!

We don't want to make the decision yet.

楼主你这个没前没后说的不清楚啊
你是要从香港去福州，单程？
然后要转机去日本？转机时间有多少？
这2段都是分开出票的？那么风险是要自己担的，没办法。但是现在到1月还有点时间，再找一下咯。

mbsydney2013

Murphy 发表于 2016-9-23 20:01
看着大段英文就蛋疼，尤其在中文论坛。

顶起

jushanjerry

joaquin 发表于 2016-9-23 22:41
楼主你这个没前没后说的不清楚啊
你是要从香港去福州，单程？
然后要转机去日本？转机时间有多少？

Sydney去香港 (Cathay Pacific)
香港去Frankfurt (Lufthansa)
Frankfurt去香港 (Lufthansa)
香港去福州 (香港航空)
福州去香港 (香港航空)
香港去日本 (ANA)
日本去香港 (ANA)
香港去Sydney (Cathay Pacific)

jushanjerry

mbsydney2013 发表于 2016-9-23 22:43
顶起

mbsydney2013

Get refund and book new flights

Frustrating? Clam down! Not much you can do, move on!

jushanjerry

mbsydney2013 发表于 2016-9-23 22:53
Get refund and book new flights

Frustrating? Clam down! Not much you can do, move on!

Thanks for your suggestion.

Your suggestion is just part of our consideration!

Frustrating is AN understatement now!

It is easy to calm down once we have a solution.

Have you come across with any flight cancellation before?

joaquin

jushanjerry 发表于 2016-9-23 22:51
Sydney去香港 (Cathay Pacific)
香港去Frankfurt (Lufthansa)
Frankfurt去香港 (Lufthansa)

是一张票出的还是自己分开定？
如果是同一个订票号码那么后续更改他们也要管的

mbsydney2013

jushanjerry 发表于 2016-9-23 23:02
Thanks for your suggestion.

Your suggestion is just part of our consideration!

To correct you: AN understatement

Again, you need to clam down

jushanjerry

joaquin 发表于 2016-9-23 23:05
是一张票出的还是自己分开定？
如果是同一个订票号码那么后续更改他们也要管的
...

Thanks!

自己分开定 with different 订票号码

Japan trip is a late addition and we book it through 携程

So 携程 is responsible of our flights between Hong Kong, China and Japan but with different 订票号码.

jushanjerry

mbsydney2013 发表于 2016-9-23 23:07
To correct you: AN understatement

Again, you need to clam down

I type too fast lah!

So sharp of you!!!

To correct you also...'Calm' down...

joaquin

jushanjerry 发表于 2016-9-23 23:09
Thanks!

自己分开定 with different 订票号码

分开定的那你没办法。

jushanjerry

joaquin 发表于 2016-9-23 23:52
分开定的那你没办法。

Thanks!

jushanjerry

Latest update!

Hong Kong Airlines changes the changed flight!!!

How many times they have to change???

Maybe I should wait till the date closer to departure to make a decision!!!