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最近参加了一个职场培训，其中一项内容是关于Proactive language在职场里中的重要性，在这里想跟大家分享一下。很多已经有工作经验的同胞可能会发现工作中很多鬼佬同事都很擅长表达自己，一个很糟糕的bad news从他们嘴里说出来可能就会变得没有那么negative，而我们可能因为文化和语言的差异在这种情境下可能表达的比较生硬和消极，所以掌握Proactive language的技巧把它变成一种语言和思维习惯可能会给你在工作中大大的加分。 那么什么是proactive language呢？
“Proactive language shows the speaker taking responsibility for a situation or experience，seizing control as demonstrated by the use of active and decisive sentences.” 简单的说就是用积极的语言来表现出自己的掌控局势的态度，而不是消极的撇清关系。
下面有几个情景我们可以探讨一下：
Situation 1: Your client schedules an important meeting that conflicts with a personal commitment you have made.
Proactive:
- Let me explore all of my options. There might be a way to do both.
- I would like to schedule my personal commitment.
Reactive:
- Oh shit！Now I have to cancel my plans?
- I always have to change my plan to make way for his. This is not fair!!!
Situation 2: Your company lost a big client to its competitor due to poor delivery performance. As a result, it didn’t meet its monthly sales target.
Proactive:
- Our sales took a hit this month and missed the monthly sales target as a result of disengagement with one of the major clients. Investigation and follow-up suggest that inconsistent supply chain performance are the main root cause. Corrective actions have been put in place to rectify the situation.
Reactive:
- Supply chain department had missed a number of deliveries over the past few months. The client is so upset with us and have finally decided to discontinue any further engagement. This is nothing we can do!
Situation 3: Your boss blames for a report your teammate is responsible for.
Proactive:
- Thanks for bringing this to my attention. If you could spare a minute with me to show me the problem, I will communicate it to the team to prevent reoccurrence.
- I should apologise for the mistake. I think there has been a miscommunication with my team and I’ll get back to you.
Reactive:
- It is not my fault! You should talk to John.
Situation 4：Your boss just added three more deliverables but won’t increase your resources.
Proactive:
- Let’s gather up our thoughts to see what resource we haven’t thought of.
Proactive:
- You always expect me to do more with less!
简单的举出几个情景供大家参考，希望大家在工作中可以养成好的语言习惯，步步高升! |
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探索与发现 - 不一样的 Vivid Sydney (2011-6-10) Jinoramic 
发表于 2016-1-12 22:35
