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建议带了发票和未开瓶的酒去店里商量商量试试看。
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Dan Murphy's is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Dan Murphy's has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
The fastest way to obtain a refund or exchange is to visit your local Dan Murphy's store, where our team will be able to assist you immediately.
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