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发表于 2015-10-24 23:20
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最近收到一个电话Interview, 好奇请教在Telstra工作的朋友，这个Incubate operation team 具体做什么。申请人最好需要什么skill set。麻烦足友解释一下☺
IP Networks - Incubate Operations - Technical Specialist
So what is the role?
As a member of the Incubate Operations team, the role has a responsibility for the end to end integration as part of DevOps. This includes providing specialised technical network knowledge and support, automation enablement and continuous agile integration across Telstra's IP platforms in a Virtualised Network, (including Cloud, SEP, MDN and Data Centre Networks).
What will be the key responsibilities?
• As part of team provide single e2e accountability for integration, monitoring and triage of systems and networks.
• Support the establishment of DevOps tools and processes
• Actively work to automate our assurance approach.
• Assist, develop and maintain technical and administrative process documentation as required
• Establish and maintain effective working relationships with peer groups such as Level-3, ITS, GES and Engineering to enable the Incubate Operations team to achieve its business objectives.
• Strong interworking with peer TSO teams to enable cross platform fault restoration.
• Drive e2e complex analysis, problem management and investigation.
• A heavy focus on assurance through leveraging technology e.g. automation, virtualisation, continuous integration/deployment
• Apply excellent Incident management methodologies to detect and resolve faults in an affective and timely manner to meet KPI metrics.
• Provide specialised technical expertise in the investigation and rectification of more complex faults and routines.
• Positively influence teams members and outcomes to deliver an excellent customer experience for every managed incident.
• Display strong ownership and relentless drive of integration, automation and incidents through to resolution.
• Perform Jeopardy Management within Incubate Operations and with relevant stakeholders to ensure incident resolution within Service Level Agreements
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our cheeky gold fish~~~ (2007-8-24) 美讶 
