SEM Windows（NSW） 招聘 Production and Service Coordinator

SEM Windows（NSW） 招聘 Production and Service Coordinator


主要负责接收并跟进客户服务/保修/维修请求，协调现场服务团队，维护服务质量，以及处理报价、送货和日常行政工作。要求有铝窗行业相关经验、良好沟通与组织能力，能在快节奏环境中处理多任务。


懂中文更佳但非必需。公司提供良好团队氛围、发展机会与有竞争力的薪资待遇。

如果您已准备好申请，请将您的简历和求职信发送至 admin@semwindows.com.au


About Us


SEM Windows Pty Ltd is a leading aluminium windows and façade solutions provider, partnering with major builders and developers across Australia. We are expanding our NSW operations and are seeking a dedicated Production and Service Coordinator to join our team.


About the Role


As Production and Service Coordinator, you will play a key role in managing customer service requests, coordinating site service teams, and ensuring timely resolution of issues. You will liaise with clients, internal departments, and subcontractors to maintain excellent service standards.


Key Responsibilities


Liaise with clients/customers regarding warranty, defects work.
Receive and log service requests from clients through various channels (phone, email, online portal, etc.) while maintaining accurate records of service requests.
Monitor the progress of service requests and ensure timely completion.
Maintain service quality.
Provide service quotations.
Arrange deliveries.
General admin duties.
Any other duties as assigned by your manager.


About You


Previous experience in service coordination, scheduling in aluminium windows industry.
Strong organisational and communication skills.
Ability to prioritise tasks in a fast-paced environment.
Computer literacy (Microsoft 365 and service management software experience desirable).
A proactive, customer-focused mindset.
Mandarin preferred but not essential.


What We Offer


A supportive and growing team environment
Opportunities for career development within a national business
Competitive salary package