招聘Truganina客户服务代表（仓库行政) Customer Service Representative (Warehouse Admin)

客户服务代表职位描述（仓库行政全能员）

客户服务代表的技能和资格要求
• 出色的沟通能力
• 优秀的客户服务技能
• 较强的人际交往能力，能够与客户保持良好关系
• 能够在与压力或情绪不佳的客户互动时保持冷静
• 强大的问题解决能力
• 良好的计算机操作能力和数据录入技能
• 对公司及其产品或服务有透彻的了解

客户服务代表的职责和责任
• 处理来自客户的来电和邮件，并进行外拨电话与客户联系
• 在在线聊天平台与客户互动
• 回答客户关于订单、产品、交货或服务的问题
• 解决客户投诉，并在必要时将问题上报管理层
• 与运营团队和管理团队进行频繁的内部沟通
• 处理订单、包装单、货运预订等
• 更新并维护客户互动记录
• 达成关键绩效指标目标，如平均处理时间和排队时间，确保运营团队按照标准操作流程（SOP）工作，以满足客户的绩效指标（KPI）
• 在仓库环境中工作

如果您对该职位有兴趣，请投递英文简历至下方邮箱地址：
hr@soniqlogistics.com
我们会通知您参加面试的时间地点，谢谢

Customer Service Representative Job Description (Warehouse admin allrounder)

Customer service representative skills and qualifications
• excellent communication skills
• outstanding customer service skills
• strong interpersonal skills and an ability to maintain relationships with customers
• ability to remain calm when interacting with customers who are stressed or upset
• strong problem-solving skills
• good computer literacy and data entry skills
• thorough knowledge of the company and its products or services

Customer service representative duties and responsibilities
• handling incoming calls and emails from customers as well as making outbound calls to customers
• interacting with customers in online chat portals
• responding to questions about their orders, products, deliveries or services
• resolving customer complaints and escalating them to management level where necessary
• Frequent internal communications with operation team and management team
• processing orders, packing slips, freight bookings etc.
• updating and maintaining records of customer interactions
• achieving key performance indicator targets, such as average handling time and time in queue, and to make sure the operation team works align with SOP and to meet customer’s KPI
• Working in the warehouse environment

If you are interest in the position, please send your resume (English Version)to:
hr@soniqlogistics.com
and we will contact you for interview, thank you.