悉尼高薪诚聘 电商英文客服 （大型贸易公司）

Online Customer Service Representative

ABOUT THE ROLE
Our online Store team is looking for motivated, outgoing, service-minded individuals who want to offer customers an unparalleled experience.

• Are you passionate about the fashion industry?
• Are you a creative problem solver with a CAN-DO attitude?
• Are you someone that will care for and support our loyal customer base with exceptional service?
• Are you excited about finding and implementing new ways to build positive customer outcomes?
• Are you well organized with the ability to maintain focus during both quiet and busy times?
• Are you familiar with e-commerce platforms?

If this sounds like you, and you've had experience in customer service, as part of a small team, we'd love to hear from you.

What will you do?

• Provide positive and solutions-focused outcomes to customer inquiries, ensuring that you deliver AMAZING to every customer.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Daily use of the online e-commerce & ERP systems to check online orders & customer accounts as required.
• Implement positive change to business processes that will result in better customer service and ultimately customer loyalty.
• Liaising with and assisting the warehouse team with packing and dispatching orders.
• Ensure customers are provided the same exceptional service with returns.
• Other duties as required.

What qualities you will need?

• Critical thinking skills - to anticipate and fix problems before they arise.
• Exceptional organizational skills and multitasking ability.
• Excellent communication and people skills (super important).
• Exceptional written and spoken English.
• The ability to be calm under pressure (it can be fast-paced).
• The ability to learn from mistakes and implement new processes as a result.
• Attention to detail and high standards.

Preferred Experience
• Experience in a customer service role.
• Experience with e-commerce platforms like eBay and Amazon.
• Experience with ERPs like Order System.

Job Type: Casual /Full -Time（five days per week）

Experience:
• E-Commerce: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License:
• NSW (Preferred)

Language:
• English (Required)Mandarin（Preferred）


工作时间: 周一-周五 9：30-5：40，签证需要有稳定2年以上。
要求：心细、做事认真，能吃苦耐劳，动作麻利
感兴趣的小伙伴可以把cv 和cover letter 发到邮箱：7871037@gmail.com
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