新能源公司招聘技术支持

Growatt New Energy Technology Co. Ltd was established in 2010, focusing on providing solar inverters and system solutions for global market. Until now, Growatt has reached over 5 million installation worldwide, famous as a world leading manufacturer of cost-effective solar inverters with high efficiency.
At this point, we are starting the business in Australia and planning to expand in the future. This opportunity is open to all the aspiring people who want to join our venture for growth. We keep on moving forward with big steps, Growatt is striving to become a group company in solar inverters, solar energy and the leading member in the electronic power industry.
Role duties:
• First call resolution for customers by actively listening and providing solutions while using appropriate telephone manner.
• Answer technical enquiries and categories the customer’s issue through the use of troubleshooting guide.
• Forward the customer enquiries to technical manager or head office when resolution cannot be resolved on first call
• Record information into the customer database and report to head office regularly.
• Follow up the customer case until it is closed.
• Represent onsite service for customer to fix the inverter or inspect the system (usually out of NSW)
• Manage warehouse and handle the quantity of the stocks.
Role requirements:
• Full time position
• Hours of business: 9:00-17:00 Monday to Friday
The successful applicants will be
• A strong outcome focused level of customer service and to satisfy the customers’ needs
• Strong communication skills to face different and complex problems
• Having technical academic background (electrical engineering or other relevant engineering graduates would be put into favorite list )
• Ability to solve problems and make quick decisions
• A strong understanding of technical information and retain the knowledge
• Strong computer skills including internet and email

Please send your resume to ausupport@ginverter.com, if you feel you are suitable for this position.