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jason1103315 发表于 2021-3-31 09:36 
我给amex travel打过4-5个电话。
不给延期。
你遇到的这个客服不给力啊... 还想尝试的小伙伴可以去online chatting看看能不能碰到这个RJ，还挺好说话的
RJ at 12:00, Mar 23:
As of the moment, we are unable to extend the travel credit expiring 31st of March 2021 onwards. They will have to be used before this date.
RJ at 12:01, Mar 23:
You can actually use it towards eligible booking within 10 months from booking date. You'll have the flexibility to book eligible flights, hotels, car hire online.
RJ at 12:01, Mar 23:
May I also add though you can use it for your family and friends travel arrangements as well.
我 at 12:02, Mar 23:
Yesterday you said if the booking is cancelled then I can get the travel creidt refuned and expiry date will be extended for 12 months.
RJ at 12:03, Mar 23:
You're correct! We are making exceptions during these times, if you book a refundable hotel and cancel it before fees are applicable, we are able to return the travel credit/points/refund your card.
RJ at 12:03, Mar 23:
Due to the volume of requests, it may take up to 14 weeks to be processed. The travel credit will be valid for another year from the date it was placed back to your account.
我 at 12:04, Mar 23:
Then can I book a hotel now and cancel within the date?
RJ at 12:05, Mar 23:
To answer your question, yes you may. Just ensure you're booking a refundable hotel and cancelling it before fees apply. |
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发表于 2021-3-31 09:34
