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What is covered and how do I make a claim?
Building work hasn’t started
If work hasn’t started, we may reimburse the deposit paid under the contract. If work has started, we may cover additional completion costs including the repair of any defective work.
Building work is in progress (under contract)
If you've terminated the contract because your builder has defaulted before all work is completed, you may be able to get help to complete your project under the Queensland Home Warranty Scheme.
Common grounds for contract termination due to the builder’s default include:
a builder working under his own name as a sole trader, going bankrupt
a builder operating as a company being placed into administration or liquidation
suspension or cancellation of the builder’s licence.
You should seek legal advice to confirm whether you can and should terminate your contract.
Building work has finished and there are defects
Once building work is finished, the Queensland Home Warranty Scheme may help if:
the builder fails to rectify defects which have resulted in a QBCC Direction to Rectify
the builder becomes bankrupt or goes into liquidation
the builder is in another country or deceased
the building suffers from subsidence or settlement.
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