Anz teller interview questions 整理

missmiumiu

刚参加了一场Anz face to face interview, 和branch manager和assistant manager, 特此整理面试问题，造福足迹想apply entry level banking job的朋友。

Motivational questions:

1. What motivated you to apply for this role?
2. What do you wanna get from this role?

Behavioural questions:

1. Tell me a time you exceed the customer's expectation.
2. Tell me a time you need to prioritise tasks.
3. Tell me a time you need to deal with multiple customers at the same time.
4. Tell me a time how you figure out customer's needs and how to satisfy that.
5. Tell me a time you dealt with difficult customers.
6. Tell me a time you help the team achieve/exceed the sales target.
7. How do you assess customer's feeling and try to solve his/her problems?
8. Tell me a time you need to work with new technology.
9. Tell me a time you were confronted with new idea.
10. Tell me a time you have different opinions with manager, how did you communicate and how did you deal with it?

下来就是问问题阶段。上面是大致可以记住的问题，总是就是各种behavioural questions. 最近看到足迹很多朋友想申请银行entry level职位，特此整理热腾腾刚出锅的面试问题给大家抛砖引玉。

Good luck with your job hunting guys x

missmiumiu

另外贫一句，感觉Anz是申请起来最省心的四大银行之一，其他都要起码两轮online assessment才有终面，而Anz就是最开始那个和CBA类似的测试，做完就是phone interview, 然后就直接face to face了。

sugarcatty

lz再说说你都怎么回答的呗

missmiumiu

每条都说吗。。？ 我就说一个，你们get the idea吧。
比如说你怎么figure out customer's needs, 我就说经常有顾客经过我们店window被吸引想要window item但是一般都sold out (我是fashion sales), 于是我就问她你喜欢那件window item的什么啊，是颜色，款式，还是材料，这样弄清了我就可以推荐alternatives，有一次有顾客看中window item, 但是没有，于是我问她你主要after 什么，她说我喜欢那个style, 于是我问她budget, 然后给她推荐了相似式样的衣服，然后她开心的买了。类似这样。

楼主一大早起床去面试，现在超困的，而且这个例子要结合你自己的工作经验说，所以你们自己练下吧。good luck.

lenayang629523

missmiumiu

谢谢各位加分！

dreamliner

谢谢楼主分享！

missmiumiu

dreamliner 发表于 2015-8-6 23:30
谢谢楼主分享！

不客气！

Louis66

很棒 想问下楼主拿到工作否

missmiumiu

Louis66 发表于 2015-8-8 13:16
很棒 想问下楼主拿到工作否

下周通知。

cosng

笨猫

liz@aus

找个teller工也这么费劲....鬼佬和华人果然不一样

mifeng

liz@aus 发表于 2015-8-9 12:37
找个teller工也这么费劲....鬼佬和华人果然不一样

唉

missmiumiu

不管是不是teller, 只要你想进这种blue chip company都不容易。鬼佬有的时候申请这种职位甚至还不如华人有优势，因为很多时候JD说明要mandarin speaking candidate， 如果你真的很牛逼，可以去申请banking graduate program, 如果不行但是还想有个机会step into banking industry, then put up with it, 好好准备面试是唯一的方法. 希望足迹的网友面试顺利。大家have a nice Sunday x

sulan

missmiumiu 发表于 2015-8-6 13:14
每条都说吗。。？ 我就说一个，你们get the idea吧。
比如说你怎么figure out customer's needs, 我就说经 ...

能每一条都说说吗？